<img style="width: 100px; height: 123px;" src="/media/5545/4ts_logo.png?width=100&amp;height=123" alt="" data-udi="umb://media/8d564d01f43f43ec9bac1d11805ad9fe" /> Betway is offering all new and existing customers an opportunity to win big with our FREE prediction game. How does it work?Simply predict the first player to score in each selected game (as displayed on our <a rel="noopener noreferrer" href="https://betway.com/4toscore/" target="_blank">4 To Score Page</a>) and you could win £/€50,000. No Goalscorer is an option and is listed at the bottom of the Goalscorer picks. How do I enter?To register your players for the round, simply follow the link and make your selections before the first eligible game. <a rel="noopener noreferrer" href="https://betway.com/4toscore/" target="_blank">Click here to play for FREE</a>. Can I enter more than once per round?No, only one entry is allowed per person/account, every round. When do I have to submit my predictions?Your predictions must be submitted by kick-off of the first eligible match, as advertised on the 4 To Score page. Can I change my predictions?No, once you’ve submitted your predictions they can’t be changed. What happens if there aren't any goal scorers in a selected match?You have the option to select 'No Goalscorer' in each match. If the only goal in a match is an ‘Own Goal’, the winning selection will be ‘No Goalscorer’. What happens if matches are postponed?All selections will stand and remain eligible as long as the match is played within 48 hours of the original match start time. If the match is not played within the 48-hour time-span, the round will be voided. What do I need to know?If two or more players correctly predict the First Goalscorer in each of the selected matches, the prize will be split equally amongst those players. Betway will be using <a rel="noopener noreferrer" href="https://www.bbc.co.uk/sport/football" target="_blank">BBC</a> to determine the First Goalscorer. What BBC states is final. What if the first goal in the match is an own goal or scored by a goalkeeper?The second goal of the match will count. If the only goal in a match is an ‘Own Goal’ or scored by the goalkeeper, the winning selection will be ‘No Goalscorer’. Standard First Goalscorer rules apply. How will I know if I’ve won?All Prize winner(s) will be notified by telephone, SMS and/or e-mail within 48 hours of winning the competition. Can I withdraw the winnings right away?The prize will be credited to the winning customer’s Betway Sports account within 72 hours of the competition ending, if successful contact between the winner and Betway has been made. In order to withdraw the winnings, you need to have passed KYC and have a valid payment method registered to your account.

Free Prediction Games

4 To Score

How does it work? Deposit a minimum of £10 and we’ll match your first deposit up to £10 with a Free Bet:  
<ul>
<li>using a valid debit card</li>
<li>within 7 days of a new account being registered</li>
</ul>
 Your Free Bet will appear in your account as soon as you deposit, however, you will be required to place bet(s) at odds of 1.75 (3/4) or more, to the value of your first deposit, in order to unlock it. <img style="width: 330px; height: 829px;" src="/media/2459/sportswelcomeoffer1.png?width=330&amp;height=829" alt="" data-udi="umb://media/39200f4d78164cd5a7cf4f46ef51d3d8" /> Note: You can only claim the welcome offer once. Do I need a code to claim my Sports Welcome Offer?No, your Free Bet/Bonus will be automatically applied to your account on the first deposit you make. Will my Sports Welcome Offer Free Bet expire?Yes, your Free Bet will expire seven days after you've made your first deposit. Can I withdraw the winnings from my Sports Welcome Offer right away?Yes you can, just note that the Free Bet stake is not returned to you in the event of any winnings. The winnings less the stake amount are returned to you. Please take note of some of the additional terms and conditions associated with a Free Bet: 
<ol>
<li>When using a Free Bet on an each-way market, the entire stake is split between the win and the place position. We will pay out any Free Bet winnings minus the stake of the Free Bet.</li>
<li>The Free Bet cannot be used to place multi-line multiple bets (e.g. Trixie’s, Patents, Yankees etc.).</li>
<li>Unless specifically stated otherwise, all deposits have a play-through of at least once (1), before a Free Bet specifically related to the deposit will be activated.</li>
<li>Should the Free Bet be placed on a selection that is later voided, the stake will be returned to your account as a Free Bet.</li>
<li>The Free Bet is non-refundable.</li>
<li>If not used, the Free Bet will expire 7 days after being credited (unless otherwise stated in the specific terms of a given offer).</li>
</ol>
For more information on our Sports Welcome Offer, you can read the <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/dyn/SportsWelcomeBonus" target="_blank">Terms and Conditions here</a>.

Sports Promotions

Sports Welcome Offer

We’ve answered the most common queries on our help page, so there’s a good chance you’ll find the information you need. Even if you’re not up for a read—we’ve got you covered—with an extensive range of “how to” videos. If the information isn’t helpful enough to solve your problem—tell us—by selecting “Yes” to the question below each article. Here’s how you’ll get through to us:
<ol>
<li>Log in and click on ‘Help’ in My Account or ‘Help and Support’ under the Quick Links.</li>
<li>A new window will open — choose the relevant category (we’ve used withdrawals as an example).</li>
</ol>
 
 <img style="width: 302.9465930018416px; height: 500px;" src="/media/4881/2022-07-18_9-11-08.png?width=302.9465930018416&amp;height=500" alt="" data-udi="umb://media/027509bebb9744fb9c357a24de27f117" />
 
<ol start="3">
<li>Now click on the query you need help with:</li>
</ol>
 
 <img style="width: 330px; height: 283px;" src="/media/4460/cu_uk_2.png?width=330&amp;height=283" alt="" data-udi="umb://media/1433404fb56e4e11922e426949cce958" /> 
<ol start="4">
<li>If you’ve read through the article and watched the video (if there’s one) and still need further assistance, scroll to the bottom of the page and you’ll see the following question:</li>
</ol>
 
 <img style="width: 278px; height: 160px;" src="/media/4838/picture19.png?width=278&amp;height=160" alt="" data-udi="umb://media/4c87da836c3341ed94cc82819d7aa98e" />
 
<ol start="5">
<li>Clicking “Yes” will reveal a green link titled, “Click here to contact us”.</li>
<li>The last step will take you to our contact page, where you can get in touch with us via Live Chat.</li>
</ol>
 <img style="width: 349.90958408679927px; height: 500px;" src="/media/4891/en-uk.png?width=349.90958408679927&amp;height=500" alt="" data-udi="umb://media/82de0fef220543dfb0fce2416a06f1d0" />

How to contact Betway

c3t 
This is a test page. Do not submit any information using this page.
link to <a href="/article/27272">article</a>
<a href="https://betway.eu.qualtrics.com/jfe/form/SV_eCEU4ItEbBeQN02">Click here</a> to continue testing. Testing 123

Desktop Simply click on “Bank” or select the drop-down menu, and click on “Deposit”. Then select “Deposit” next to the type of card you’d like to register. Complete the form to add a New Card. Mobile Simply click on “Banking” from the bottom menu. Select the type of card you’d like to register. Complete the form to add a New Card. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here</a></div>

Deposit Queries

How do I register a new card? 

Create your own personalised bets on major football matches: combine up to ten selections from markets available on a selected fixture, or choose pre-built ones from the list of “Popular Bets”. Can I combine any markets?You can combine almost any markets, including selections within a single football match. You can’t combine regular betting markets or markets from other events with Build Your Own markets. Only markets displayed under the Build Your Own tab can be used. Is it available on all events? <img style="float: right; height: 98px;" src="/media/2614/betbuilder_uk_6.png?width=103&amp;height=98" alt="" width="103" data-udi="umb://media/9efd357cd4904d58831714b9563256c2" />Build Your Own is currently available for all major football fixtures across Europe. You can identify these fixtures by the BetYourWay icon: Is it available in-play?Build Your Own is currently available for pre-game bets only. Which betting rules apply?Regular Betway <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/dyn/FootballRules" target="_blank">football rules</a> apply. Is cash out available?Cash out is not currently available for Build Your Own bets. What happens if one of the outcomes is a void/push?If an outcome within a Build Your Own bet is void/pushed, then the entire Build Your Own bet will be void/pushed. For example, if the player for your Goalscorer selection doesn’t play, the entire bet will be void regardless of the outcome of the other selections. How do I build my own bet?
<ol>
<li>Click on ‘Football’ from the sports menu. </li>
<li>Navigate to a football event in the same way you would to place a normal bet. </li>
<li>Click on the #betyourway tab to view markets available for building your own bet. </li>
<li>Click on “Build Your Own”. </li>
</ol>
<img style="width: 329px; height: 78px;" src="/media/2611/betbuilder_uk_1.png?width=329&amp;height=78" alt="" data-udi="umb://media/362af30bb7554e129a5276357a45b21e" /> 
<ol start="5">
<li>Combine up to ten selections. 
<ul>
<li>A price will only be generated once you’ve added two or more selections. You will see “N/A” until you add a second selection. </li>
<li>The odds will automatically generate based on your selections. </li>
<li>Your stake will be preselected but you can tap “Change” if you would like to stake a different amount. </li>
</ul>
</li>
</ol>
<img style="width: 329px; height: 209px;" src="/media/2612/betbuilder_uk_2.png?width=329&amp;height=209" alt="" data-udi="umb://media/0863ae5714bd422cabcd66d397bce914" /> 
<ol>
<li style="list-style-type: none;">
<ul>
<li>To use your Free Bet, just select the “Use Free Bet Balance” box. </li>
</ul>
</li>
</ol>
<img style="width: 329px; height: 182px;" src="/media/2613/betbuilder_uk_3.png?width=329&amp;height=182" alt="" data-udi="umb://media/6e27164ebe3c4575a55a5e42886bd4a7" /> 
<ol start="6">
<li>Click on “Place Bet”’ to confirm your bet. </li>
</ol>
<img style="width: 330px; height: 207px;" src="/media/2609/betbuilder_uk_4.png?width=330&amp;height=207" alt="" data-udi="umb://media/11e57c122c8f4900aa887c8b70f8bd71" /> 
<ol start="7">
<li>Suspended selections will prevent you from placing the bet until they re-open. </li>
<li>Certain selections can’t be combined. </li>
</ol>
<img style="width: 330px; height: 227px;" src="/media/2610/betbuilder_uk_5.png?width=330&amp;height=227" alt="" data-udi="umb://media/3340e72af7224fe591a82f7261c957f5" /> 
<ol start="9">
<li>As usual, successfully placed bets will appear under your “Open Bets”. </li>
</ol>
 Can I still request a #betyourway bet?You can always suggest #betyourway markets on Twitter, if the Build Your Own option isn't available. Be sure to tweet “<a rel="noopener noreferrer" href="https://twitter.com/BetwaySupport" target="_blank">@BetwaySupport</a>” and include the hashtag: “#BetYourWay”.

#Betyourway - Build Your Own

Betway has introduced spending limits to ensure the safety of all our customers, and to encourage responsible gambling. These limits are the maximum amount you can spend daily, weekly, and monthly. 
<ul>
<li>Daily limits reset at 00:00 GMT.</li>
<li>Weekly limits reset every Monday.</li>
<li>Monthly limits reset on the first of every calendar month.</li>
</ul>
 How do we set these limits? We’re committed to safe and responsible gambling, which is why we work under the guidance of the UK Gambling Commission to protect our customers. We review and assess our customers’ accounts on a regular basis, to establish whether they’re at a greater risk of harm due to gambling. To assist us in these assessments, and to make this process as seamless as possible, we use third-party credit-reporting company TransUnion for these checks — but rest assured, this doesn’t affect your credit score in any way. We also use general information from the ONS website, such as average disposable income, age, and location. This is done to encourage and ensure safer gambling. <a href="https://help.betway.com/article/15455">Click here</a> for more information on TransUnion reviews. <a rel="noopener noreferrer" href="https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances/expenditure" target="_blank">Click here</a> for more information on ONS reviews. Setting your own limits It’s important to play within your means.  The limits we set are guidelines, but no one knows yourself better than you. You can set your own daily, weekly or monthly deposit limits via our <a rel="noopener noreferrer" href="https://account.betway.com/" target="_blank">Responsible Gambling tools</a>. Limits are a positive tool to help track your spending and activity, and make sure you’re always in control. Increasing your limitsTo apply to increase your limits, please email: <a href="mailto:AccountReview@betway.co.uk">AccountReview@betway.co.uk</a>. You’ll need to:
<ul>
<li>Send the requested documents to <a href="mailto:AccountReview@betway.co.uk">AccountReview@betway.co.uk</a>; OR</li>
<li>Go through Open Banking — this will allow us to use information, like your balance and transaction history, to make sure any new limit is tailored and affordable to you.</li>
</ul>
 We’ll review this information before deciding on any change to your spending with us. Track your spendingYou can track your spending by using our transaction history function in your account: Please note: You must be logged in to the <a rel="noopener noreferrer" href="https://betway.com/login/" target="_blank">Betway site</a> for the tool to be available. [TRANS_HISTORY]

Spending and Deposit Limits

Spending Limits

Can I watch live Esports games on Betway?Yes, you definitely can! To watch the events/games live, you just follow these steps: 1. Login to your Betway account. 2. Go to the Esports page. 3. Access the live events of the day by clicking on the “Live” icon, or the “Live now” tab. <img style="width: 0px; height: 0px;" src="/media/3075/liveesports_1.png?width=0&amp;height=0" alt="" data-udi="umb://media/3d91b484b1f84ec99dec536bb81b0e86" /><img style="width: 329px; height: 486px;" src="/media/3102/liveesports_1.png?width=329&amp;height=486" alt="" data-udi="umb://media/b6a13db662b5481293269027af4b6cf2" /> 4. Any event that’s being broadcast will have the “Live” icon once it’s started. Click the icon to access the event. <img style="width: 330px; height: 462px;" src="/media/3103/liveesports_2.png?width=330&amp;height=462" alt="" data-udi="umb://media/f38438b186f64efe9bfee9c9d07d9420" /> 5. Once you’ve selected the event, just click the “live broadcast” icon. <img style="width: 330px; height: 366px;" src="/media/3104/liveesports_3.png?width=330&amp;height=366" alt="" data-udi="umb://media/ab7a722013de472c8913f92232894963" /> That’s it! Now you can enjoy the event, and your favourite commentators while placing your Esports bets. 
<img style="width: 330px; height: 465px;" src="/media/3105/liveesports_4.png?width=330&amp;height=465" alt="" data-udi="umb://media/a009026e41e6476abf454d91cfef7882" />

Esports

Live Esports

To keep accounts safe, we lock them after multiple unsuccessful sign-in attempts. When it’s locked, you’ll see this error message: <img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/699d6f9da40a4a72b1bf7c101c7512e9" /><img id="__mcenew" src="/media/4960/locked_account.png" alt="" data-udi="umb://media/699d6f9da40a4a72b1bf7c101c7512e9" /> What now? Accounts will remain locked for 60 minutes, but can be unlocked now by following these steps: 
<ol>
<li>Get in touch with us via <a href="/?launchLiveChat" title="Live Chat">Live Chat</a> to verify your details and unlock your account.</li>
<li>We’ll then send you a link via email to reset your password — remember to check your spam/junk folder.</li>
<li>Log in with your new password and enjoy all our site has to offer.</li>
</ol>

Login Problems

I forgot my login details and now my account is locked

Track your withdrawals easily with our new withdrawal tracker. Chat with our Withdrawal Tracker Bot to see: 
<ul>
<li>When you requested your withdrawal</li>
<li>Your withdrawal amount</li>
<li>The status of your withdrawal, including when you can expect to receive it</li>
</ul>
 Where do I find the withdrawal tracker bot?
<ol>
<li>Scroll to the bottom of this article, where we ask if you need more help.</li>
<li>Tap to answer “Yes”.</li>
<li>Tap the green link titled “Click here to contact us”.</li>
<li>Use your Betway details to log in. — you MUST be logged in to view these details.</li>
<li>You'll see our contact us page — where you should select the “Click here to launch live chat” link to get through to our Withdrawal tracker bot.</li>
</ol>

en (Withdrawal Bot)

Withdrawal Queries

How do I track my withdrawal?

Share your predictions directly with the Betway community on upcoming games through the Betway app with our new feature, Betway Clips.
 
How do I create a Profile?
Follow the steps provided below to create a profile:
<ol>
<li>Log in to your Betway account and place a bet on any upcoming game</li>
<li>Tap “Post Video” in your Bet slip or under “My Bets”</li>
</ol>
 
 <img style="width: 396px; height: 462px;" src="/media/5569/betway-clips-1.png?width=396&amp;height=462" alt="" data-udi="umb://media/7b07084734ca4890ae6e591843ec8cca" />
  
<ol start="3">
<li>Create a valid public profile – this must be different from your Betway account username and will be visible to other users on Betway Clips</li>
<li>Read and agree to the terms and conditions and select “OK, got it!”</li>
</ol>
 
 <img style="width: 280.0565770862801px; height: 500px;" src="/media/5570/betway-clips-2.png?width=280.0565770862801&amp;height=500" alt="" data-udi="umb://media/37f8782ec140482e82254f3b99c5d5c0" />
 
<ol start="5">
<li>Create a valid profile name - you’ll have the option to add an avatar</li>
</ol>
 <img style="width: 275px; height: 500px;" src="/media/5571/betway-clips-3.png?width=275&amp;height=500" alt="" data-udi="umb://media/4f27ee73e62a4782b5294001beca2c30" />
 
Setting up a public profile will be skipped if you have an existing one 
 
Posting a video
<ol>
<li>Record the video you’d like to post or upload a pre-recorded video file from your device</li>
<li>Once you’ve recorded the video, you’ll be able to see a preview of what’s going to be published (a preview of what other users will see when the video is published)</li>
<li>Post the video</li>
</ol>
 
 <img style="width: 282.05128205128204px; height: 500px;" src="/media/5572/betway-clips-4.png?width=282.05128205128204&amp;height=500" alt="" data-udi="umb://media/eaa744d4eafc43b099858ff4d6dfb217" />
 
Your Videos  After posting, you’ll be able to:
 
<ul>
<li>View the status of your videos</li>
<li>View previously published videos in “My Videos”</li>
<li>See your videos in full screen</li>
<li>Share your videos with other people and externally on social media channels</li>
</ul>
 
 <img style="width: 396px; height: 366px;" src="/media/5573/betway-clips-5.png?width=396&amp;height=366" alt="" data-udi="umb://media/1a4c2f74af8445d0bbaaff3c1b513233" />
 <img style="width: 384.4660194174757px; height: 500px;" src="/media/5574/betway-clips-6.png?width=384.4660194174757&amp;height=500" alt="" data-udi="umb://media/8be67beace674e1f8576cd906aeda347" />
 Your Feed View videos from other people that you follow on your feed just like other social platforms.
<ul>
<li>Swipe up and down to see more videos</li>
<li>Like videos by double tapping while watching or clicking the heart</li>
<li>Follow/unfollow people at your discretion</li>
<li>Get new following suggestions</li>
<li>Play videos in full screen</li>
<li>Share videos with anyone – videos can be sent to other people or be viewed via links</li>
</ul>
 
 <img style="width: 330px; height: 449px;" src="/media/5575/betway-clips-7.png?width=330&amp;height=449" alt="" data-udi="umb://media/c560f142e7d4469b8ef694f88f78bcf9" />
 
 <img style="width: 304.4280442804428px; height: 500px;" src="/media/5576/betway-clips-8.png?width=304.4280442804428&amp;height=500" alt="" data-udi="umb://media/ba61093a1a464c748ca67d6426caa674" />
 Guidelines Posts are moderated for the following:
<ul>
<li>Sexual content</li>
<li>Profanity</li>
<li>Offensive imagery</li>
<li>Other brand content</li>
</ul>

Clips & The Feed

Betway Clips

Choose any of the links below or click ‘Register’ on the website and complete the form. It’s really important that you enter your correct details when registering your account. We might also need your documents to verify your age and address, but we’ll let you know if we do. - Register a <a rel="noopener noreferrer" href="https://register.betway.com/en/?subbrand=sports&amp;returnUrl=https://sports.betway.com/en&amp;isMobile=False" target="_blank">Sports account</a> now - Register a <a rel="noopener noreferrer" href="https://register.betway.com/en/?subbrand=casino&amp;returnUrl=https://casino.betway.com/en&amp;isMobile=False" target="_blank">Casino account</a> now

New To Betway

How do I register an account?

If you’re unable to load a casino game, try these steps first:
<ol>
<li>Try using a different internet browser – our software works best in Google Chrome.</li>
<li>Check that you’re connected to the internet – you might need to restart your router/Wi-Fi.</li>
<li>Clear your <a href="https://help.betway.com/article/1402">cookies and cache</a>.</li>
</ol>
 If that doesn’t help, check the following:
<ul>
<li>Ensure that your pop-up blocker is disabled.</li>
<li>Check that you have installed the latest versions of Java and Adobe Flash Player on your computer.</li>
<li>Ensure that you have installed the latest version of your browser.</li>
</ul>
 Please email screenshots of the error message to our support team if further assistance is required.

Technical Support

I am having trouble loading a game. What should I do?

Mobile browsersAndroidIf you need to clear you cache, cookies, or history, the steps may differ depending which model of Android device you're using and what your preferred browser is. Typically, you should be able to clear your cache and data from your application management settings menu:
<ol>
<li>Go to 'Settings' and tap on 'Apps' or 'Application Manager'.</li>
<li>Then to the 'All' tab.</li>
<li>In the list of installed apps, find and tap your web browser. Tap 'Clear Data' and then 'Clear Cache'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Chrome for Android
<ol>
<li>Go to 'Chrome menu' &gt; 'Settings'.</li>
<li>Then '(Advanced) Privacy'.</li>
<li>And tap 'Clear browsing data'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Safari (Apple iOS)Note: The following steps only apply to the latest version of Safari for iOS. If you're running an older version of the browser, then you may need to visit Apple Support's Safari web settings on your iPhone, iPad, or iPod touch. 
<ol>
<li>Open your Settings app.</li>
<li>Tap 'Safari'.</li>
<li>Then 'Clear History and Website Data' and tap 'Confirm'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Chrome for iOS
<ol>
<li>Tap 'Chrome menu' &gt; 'Settings'.</li>
<li>Then 'Privacy'.</li>
<li>Choose the data type you want to clear.</li>
<li>And tap 'Clear'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Desktop browsersChrome
<ol>
<li>In your browser bar, type the following:chrome://settings/clearBrowserData</li>
<li>And then click on the following:</li>
<li>'Browsing history'</li>
<li>'Download history'</li>
<li>'Cookies and other site and plug-in data'</li>
<li>'Cached images and files'</li>
<li>When you reach the 'Obliterate the following items from' drop-down menu, you can choose the period of time that you want to clear cached information. To clear your entire cache, click 'the beginning of time'.</li>
<li>And finally click 'Clear browsing data'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Firefox
<ol>
<li>Click on the 'History' menu and select 'Clear Recent History'.</li>
<li>If the menu bar is hidden, press 'Alt' to make it visible.</li>
<li>On the 'Time range to clear' drop-down menu, select the period of time you want to clear; to clear your entire cache, select 'Everything'.</li>
<li>Next to 'Details', click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.</li>
<li>And click 'Clear Now'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Microsoft Edge
<ol>
<li>In the top right, click the 'Hub' icon (looks like three horizontal lines).</li>
<li>Click the 'History' icon, and then select 'Clear all history'.</li>
<li>From there, click 'Browsing history', then 'Cookies and saved website data', followed by 'Cached data and files'. And final click 'Clear'.</li>
<li>After the 'All Clear!' message appears, quit all browser windows and re-open the browser.</li>
</ol>
 Internet Explorer 9 and higherNote: From January 2016, Microsoft ended support for Internet Explorer versions prior to version 11. The following relates to IE9 and higher. 
<ol>
<li>Click 'Tools' (via the Gear Icon) &gt; 'Safety' &gt; 'Delete browsing history'.</li>
<li>If the menu bar is hidden, press 'Alt' to make it visible.</li>
<li>Deselect 'Preserve Favorites website data', and then click:</li>
<li>'Temporary Internet files' or 'Temporary Internet files and website files'</li>
<li>'Cookies' or 'Cookies and website data'</li>
<li>'History'</li>
<li>And then click 'Delete'. You will see a confirmation at the bottom of the window when the process is complete.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 Opera
<ol>
<li>From the 'Opera' menu, click 'Settings', and then 'Delete Private Data'.</li>
<li>In the following box that appears, select the items you want to clear, and then click 'Delete'.</li>
<li>Quit all browser windows and re-open the browser.</li>
</ol>
 SafariSafari 8
<ol>
<li>From the 'Safari' menu, select 'Clear History and Website Data'.</li>
<li>Select the period you want to delete, and then click 'Clear History'.</li>
<li>Go to 'Safari' &gt; 'Quit Safari' or press 'Command-Q' to quit the browser.</li>
</ol>
 Safari 7 and below
<ol>
<li>From the 'Safari' menu, select 'Reset Safari'.</li>
<li>Select what you want to delete and then click 'Reset'. As of Safari 5.1, 'Remove all website data' includes both cookies and cache.</li>
<li>Then finally go to 'Safari' &gt; 'Quit Safari' or press 'Command-Q' to quit the browser completely.</li>
</ol>

How do I clear my cookies and cache?

<img style="width: 100px; height: 123px;" src="/media/5546/4tw_logo.png?width=100&amp;height=123" alt="" data-udi="umb://media/15b1c765b36c4458854e00cce03e5404" /> What is 4 To Win?Our FREE horse racing prediction game which gives you a chance to win £1000 daily with an increased jackpot on Saturday ITV meetings. The game is available to all new and existing customers registered in the United Kingdom and Ireland. How do I enter?To register your picks, simply <a rel="noopener noreferrer" href="https://betway.com/4towin/" target="_blank">click here and make your selections</a>. If you already have a Betway account, just follow the log in process afterwards. How does it work?The prize per round is £1000 for correctly predicting the winners in all four selected races. In the event of a tie, the winner will be settled by our tiebreak question. Tiebreak question: calculate the combined winning distance of all four races. 
<ul>
<li>Neck, nose, head and short head will count as 0 towards the total winning distance.</li>
<li>If more than one customer answers the tiebreak question correctly, the prize will be split amongst those customers.</li>
<li>If no one correctly predicts the exact tiebreaker result, then the winnings will go to the customer(s) closest to the exact result.</li>
</ul>
 Can I enter more than once each round?No, only one entry is allowed per person/account, per round. When do I have to submit my predictions?Your predictions must be submitted before the start of the first eligible race of the day, as advertised on the 4 To Win page. Can I change my predictions?Once you have submitted your predictions they cannot be changed. What happens if I select a non-runner?If you select a non-runner, then unfortunately this selection will not count and be deemed a loser. What if there is a dead heat for first place?Both horses will be deemed to be winners. What if a race is postponed, abandoned or not completed?The race will be considered void and the winner will be decided from the other eligible races. What happens if I win?We will contact you by telephone, SMS and/or e-mail within 48 hours of winning the competition. If you’re not contactable within 7 days your prize will be forfeited, so please ensure that you provide the correct contact details. Can I withdraw the winnings right away?The prize will be credited to the winning customer’s Betway Sports account within 72 hours of the competition ending, if successful contact between the winner and Betway has been made. (Please note that in order to withdraw the winnings, you would need to have passed KYC and have a valid payment method registered to your account.)

4 To Win

Playing at Betway is designed to be fun. Our commitment is to our customers – sharing the thrill with you. That means it’s also our responsibility to provide you with a safe gambling environment. This includes preventing criminal behaviour and underage gambling. It means looking after your personal information and making sure all financial transactions are secure. And ensuring we deliver a fair and ethical service. Of course, it also includes providing you with all the tools you need to gamble safely and have fun. Learn more about these tools below, and click <a href="https://account.betway.com/">here </a>to view or change any of your responsible gambling options. Deposit Limits Set your preferred daily, weekly or monthly deposit limits to help you play within your means. Deposit limits can be decreased, increased or removed entirely.
Change your Deposit Limits <a href="https://account.betway.com/">here</a>. Session reminders We’ve added hourly Session Reminders, letting you know how long your current gambling session is, and helping you make sure you’re always in control of your gambling. Once the reminder pops-up, you can either choose to keep playing, or exit the site.
The default reminder is set to an hour, but if you’d like more frequent reminders you can set them <a href="https://account.betway.com/">here</a>. Activity statement We can provide you with a statement relating to your gaming sessions. It’ll give you details on everything from the duration of sessions to your account balance, bet amounts, wins, losses, deposits and withdrawals.
To view this, visit your <a href="https://help.betway.com/article/9436">Transaction History</a>.  Take a break You can take a short break from gambling by setting a break period for any duration from 24 hours to 6 weeks. Upon expiration of the ‘take a break’ period, your account(s) will automatically be re-activated.
You can see all your Take a Break options <a href="https://account.betway.com/">here</a>. Account closureYou can close your account at any time. Your account will only be reopened upon request once a minimum of 24 hours has passed since the initial closure. To close or re-open your account, contact customer support via Live Chat. Click ‘Yes’ to the question ‘Do you need more help?’ at the bottom of this article. Self-exclusion If you become concerned about your gambling behaviour you have the ability to self-exclude and stop gambling altogether, for any duration from six months to five years.
View your Exclusion options <a rel="noopener noreferrer" href="https://account.betway.com/" target="_blank">here</a>. You can apply any of these options to your account from the ‘Safer Gambling Policy’ section or by contacting customer service. Furthermore, GAMSTOP is a free service where customers can self-exclude from all operators licensed by the UK Gambling Commission. To contact GAMSTOP directly, you can visit <a href="http://www.gamstop.co.uk/">www.gamstop.co.uk</a> or by telephone: <a href="tel:08001386518">0800 138 6518</a> (8am to midnight, 7 days a week).

Safer Gambling

Responsible Gambling Tools

Checking your recent deposits and withdrawals gives you the chance to track your gaming habits, as well as any winnings you’ve accumulated. Where do I find my transaction history?Log in as usual, click on your username and then ‘Transaction History’ below it. Casino Desktop <img style="width: 310px; height: 574px;" src="/media/2437/casinodesktop_transactionhistory1.png?width=310&amp;height=574" alt="" data-udi="umb://media/0e07f3c35a314215b1438805f7bd0c33" /> Sports Desktop <img style="width: 310px; height: 771px;" src="/media/2438/sportsdesktop_transactionhistory1.png?width=310&amp;height=771" alt="" data-udi="umb://media/d82c5507dc904fcb8e66dfc5136f7b48" /> Casino Mobile <img style="width: 310px; height: 731px;" src="/media/2434/casinomobile_transactionhistory1.png?width=310&amp;height=731" alt="" data-udi="umb://media/f95dde60990f4922b6f177f00f93849a" /> Sports Mobile <img style="width: 310px; height: 731px;" src="/media/2433/sportsmobile_transactionhistory1.png?width=310&amp;height=731" alt="" data-udi="umb://media/27fd87a3721244089021cb4db2c171d9" /> Here, you can see the status of individual deposits and withdrawals, which means you’ll know if a deposit has been successfully credited to your gaming account and the exact day on which funds have been paid to you. You can also see your total deposits and withdrawals, as well as a net total during your time with us. Desktop <img style="width: 500px; height: 277.2536687631027px;" src="/media/2435/desktop_transactionhistory2.png?width=500&amp;height=277.2536687631027" alt="" data-udi="umb://media/4a06699c9fe14c80ad08613198d71ca7" /> Mobile <img style="width: 310px; height: 731px;" src="/media/2436/mobile_transactionhistory2.png?width=310&amp;height=731" alt="" data-udi="umb://media/ec1844f72fb7459c892033ab96ba60fd" />

My Account

How do I view my transaction history?

“Source of Funds” is exactly what it sounds like — it refers to where your funds originate from; like your salary, profits, or maybe an inheritance. So, a Source of Funds request is us asking you to provide us with some proof of where your funds come from. This is required across the gambling industry. <a rel="noopener noreferrer" href="https://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling/Why-does-a-gambling-company-want-to-know-about-your-finances.aspx" target="_blank">Click here</a> to read more about these checks on the Gambling Commission’s website. Why do you need this?At Betway, we’re committed to safe and responsible gambling, and we want our customers to enjoy their experience with us. Like banks and other online operators, we work closely with our regulators to protect our customers. We work with the Gambling Commission to ensure that our services don't lead to any harm. With this in mind, we need to be sure of how our customers are funding their accounts – for example, from their salaries – by receiving proof of this. We know that you might use other income to fund your gambling, and if that’s the case we’ll just need to verify it. What will you do with my information?We’ll review the information you provide us, to ensure that we understand the source of your funds. We will never use your personal information for any other purpose. All your information is kept confidential and secure, in line with our Privacy Policy and the General Data Protection Regulation (GDPR). We take every measure to comply with the data security requirements of the GDPR, backed by our ISO certification.

Source of Funds 

What is a Source of Funds request?

DOTA 2 (Defense of the Ancients 2) is a MOBA (multiplayer online battle arena) game. The game takes place in a magical universe with characters endowed with supernatural powers and abilities, to perform a wide variety of spells. How does DOTA 2 workThe game faces two teams of five players each, the Dire (red colour) and the Radiant (green colour). The objective of the game is to destroy the main structure located in the opponent’s base, known as “The Ancient”. Each player independently controls their character, known as a "hero." All heroes have unique abilities and different roles. As the game progresses, the heroes gain experience, gold and items dropped by neutral creeps, in order to become more powerful. The team bases are at opposite ends of the map and connected by 3 main lanes, known as top lane, mid lane (middle) and bot (bottom) lane. The 3 lanes are guarded by defensive towers and groups of creeps (autonomous units that attack enemy structures or units). In addition, players also face neutral creatures that are not part of either team but are a valuable resource for players. One of these neutral creeps is known as Roshan and may require an entire team to be defeated. Beating Roshan brings significant benefits. While most games are completed, a team can surrender before their Ancient is destroyed. How does the competitive mode work?DOTA 2 has different game modes — Captain’s mode is the standard format in tournaments. This mode allows the captain of each team to ban up to seven heroes so that neither team can choose them. The captain must also pick five heroes for their team and from that selection; each team member will choose a hero. The captain has 30 seconds per ban, 30 seconds per pick, and 140 additional seconds that they can use in any way throughout those decisions. If time runs out during hero selection, a hero will be randomly assigned. If time runs out during the hero ban selection, no hero will be banned. What can I bet on?You have a large number of markets to bet on in DOTA 2 events: 
<ul>
<li>Head-to-Head</li>
<li>Draw</li>
<li>Map Winner</li>
<li>Total Maps</li>
<li>Handicap</li>
<li>First Blood</li>
<li>First Tower</li>
<li>First Roshan</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/dota-2" target="_blank">here</a>. What are the main DOTA 2 competitions?The main DOTA 2 competitions are organised by Valve, and grouped in the DOTA Pro Circuit. Depending on the level of competition, tournaments are classified as Major or Regional Leagues. Major tournaments have a higher level and the prize money is valued at more than in Regional Leagues. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/dota-2" target="_blank">here</a>. Can I watch DOTA 2 matches on the Betway site?Yes, you can. For more on how to watch the matches live, simply follow the steps indicated in the <a href="https://help.betway.com/article/14400">Live Esports</a> article.

What is Dota 2?

If you’re logged in to your Betway account, please use the tool below to check your transaction history and your withdrawal status. Please note: You must be logged in to the <a href="https://betway.com/login/">Betway site</a> for the tool to be available. [TRANS_HISTORY] Withdrawal statuses:
<ul>
<li>Pending – Your withdrawal is in a queue, waiting to be processed. </li>
<li>Processing commenced – We’ve started processing your withdrawal. If your withdrawal is taking longer than usual, we might need information which could be holding up the process. Please check your emails (including junk and/or spam) to see if we've requested anything — as soon as we receive what we need, we can continue processing your withdrawal. </li>
<li>Processing completed – We’ve completed processing, and sent your withdrawal for payment. </li>
<li>Paid – This means we’ve already paid your withdrawal, and it’s on your way to you. It will take a short while to reflect in your account, depending on your withdrawal method.</li>
</ul>

Where is my withdrawal?

Deposit limits are exactly what they sound like; limits you can set for depositing — which can prevent overspending and help control the cost of your play over time. You can set these limits on a daily, weekly or monthly basis. 
<ul>
<li>Daily limits reset at 00:00 GMT.</li>
<li>Weekly limits reset every Monday.</li>
<li>And Monthly limits reset on the first of every calendar month.</li>
</ul>
 How are these limits set?Your Deposit Limits are completely up to you. You determine what your limits will be, and you can set them yourself. How do I set my Deposit Limits?To set a Deposit Limit, visit our Responsible Gambling tools. Select Deposit Limits, and click ‘edit’ to choose your limits for a daily, weekly, or monthly basis – you can choose a limit for one, two, or all three of them. A decrease to your limits will be applied instantly. If you choose to increase or remove your deposit limit(s) you’ll be asked to confirm this after 24 hours before your limit is updated. How does this differ from Spending Limits?We’ve introduced spending limits to ensure the safety of all our customers, and to encourage responsible gambling. These are limits we set on our end using information from third-parties <a href="https://help.betway.com/article/15455">TransUnion and ONS</a>. They help us review and assess our customers’ accounts on a regular basis, to establish whether they’re at a greater risk of harm due to gambling. We set spending limits as guidelines, but no one knows you better than you do – that’s why you always have the option to set your own Deposit Limits. Track your spendingYou can track your spending by using our transaction history function in your account: Please note: You must be logged in to the <a rel="noopener noreferrer" href="https://betway.com/login/" target="_blank">Betway site</a> for the tool to be available. [TRANS_HISTORY]

Deposit Limits

We regularly check that the information we have on file for you is correct and up to date. This is done every 2 years to ensure we are compliant with the regulations set out by the UK Gambling Commission. If your documents are expired, we’ll try to electronically verify your account first with the details you’ve provided. If this is unsuccessful, we’ll ask you to send through updated or valid documents to ensure your account remains up to date. Alternatively, if your account had previously been verified electronically, this will be the first time we ask you for documents. The reverification checks are run every two years on your account. Your documents are processed by our verification partner Jumio, and kept secure in line with UK Data Protection standards. How will I know when I need to send in new documents?You’ll see a yellow alert when you log into your account, advising you to upload your documents. Why can’t I deposit or play?We’ll have to temporarily restrict your account until we receive the updated documents, according to UKGC regulations. Follow the details in the alert to have your documents uploaded, to get back to depositing and playing. Recommended documents for quick verificationWe recommend using: 
<ul>
<li>Your updated passport for identity verification, and</li>
<li>Your updated driver’s licence for address verification.</li>
</ul>
<a rel="noopener noreferrer" href="https://betway.com/doc-centre" target="_blank">Click here to upload your documents.</a>  If the upload link doesn’t work, you can forward your documents to <a href="mailto:verify.uk@betway.com">verify.uk@betway.com</a>.

Reverifying your account

We’ve answered the most common queries on our help page, so there’s a good chance you’ll find the information you need. If the information isn’t helpful enough to solve your problem, you can contact us through the article that’s most relevant to your query – so we can provide the best possible experience. If you have a question about something that isn’t on our help page, you can contact us by tapping “Yes” to the question “Do you need more help” at the bottom of this article.

I Have Another Query

Stake £10, Get 125 Free Spins Get 125 Free Spins on Big Bass Bonanza when you sign up and stake ₤10 (or more). What do I need to do?
<ol>
<li>Choose this offer when you register</li>
<li>Deposit ₤10+ using a Debit Card ONLY</li>
<li>Stake ₤10+ on any Casino, Vegas or Live Casino games</li>
</ol>
 How long do I have to use my spins? You have seven days to use your spins once they’re added to your account – any you don’t use will be forfeited. When will I receive my spins? Your spins will be available after you’ve made a successful deposit and wagered at least ₤10 on any Casino, Vegas, or Live Casino games. How do I use my free spins/games? Simply load the game Big Bass Bonanza. Click <a href="https://betway.com/en/vegas/dyn/VegasWelcomeBonus">here</a> for the full offer terms. General <a href="https://betway.com/en/casino/dyn/TermsAndConditions">Bonus terms </a>apply.

Casino Promotions

Big Bass Bonanza - Stake £10, Get 125 Free Spins

Depositing to your Betway account is easy, we’ve listed the steps to help you.
<ol>
<li>Log into your Betway account</li>
<li>Tap on your username in the menu</li>
<li>Select ‘Deposit’</li>
<li>Follow the prompts</li>
</ol>
Or click on ‘Bank’ and follow the prompts.
 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here</a></div>

How do I deposit? 

How do I re-open my Betway account? Your account can be reopened after being closed for at least 24 hours. If your account is closed, you need to contact our customer support team to have it reopened. We’ll confirm security details with you on Live Chat, and help you reopen your account. How do I contact Customer Support? To get in touch with us, select “Yes” to the question ‘Do you need more help?’. If you’re presented with a “login” pop-up, choose “Forgot Password or No Account” to see the Live Chat link.

How do I re-open my Betway account?

You’re eligible for any of the offers mentioned below. You’ll need to choose which offer you prefer —you can only choose one and can only register one account at Betway. To get the Sports Welcome Offer, select it when signing up.
<ul>
<li>Kickoff with a £10 Free Bet. Deposit a minimum of £10 and we’ll match your first deposit up to £10 with a Free Bet.</li>
</ul>
To get the Casino Welcome Bonus, select this offer when signing up.
<ul>
<li>Start off on a winning note with a Welcome Bonus up to £50. All you have to do is make your first deposit of £10 or more, and we’ll instantly match it up to £50.</li>
</ul>
To get the Acca Welcome Offer, select it when signing up.
<ul>
<li>Get a Free Bet up to £30 if your first accumulator loses, plus 100 Free Spins on Gold Blitz.</li>
</ul>
To get the Vegas Welcome Bonus, select this offer when signing up.
<ul>
<li>Get 125 Free Spins if you deposit and wager a minimum of £10 or more.</li>
</ul>
To get the Live Casino Welcome Bonus, select this offer when signing up.
<ul>
<li>Get £50 bonus when you deposit £50 as a 100% instant match bonus.</li>
</ul>

Which welcome offer can I get?

Spin the free Prize Wheel to receive daily prizes. If you deposit and wager £10 on any of our Casino, Vegas, and Live Casino Products you’ll earn a further spin on our Super Wheel. Do I qualify for this offer? 
<ul>
<li>Available to customers with UK registered accounts</li>
<li>Must have made a first deposit</li>
<li>Minimum deposit: £10 for Super Wheel</li>
<li>Automatic opt-in</li>
<li>New customers will be eligible within 10 minutes after their first deposit.</li>
</ul>
What do I need to do?  There are two spins available per day:
<ul>
<li>Prize Wheel spin</li>
<ul>
<li>Log in at least once per day (between 12:10 AM and 11:55 PM) to receive the free spin on the Prize Wheel.</li>
</ul>
<li>Super Wheel spin</li>
<ul>
<li>Deposit and wager £10 (between 12:10 AM and 11:55 PM) to receive the Super Wheel spin. Please note: You must use your Prize Wheel spin before deposits and wagering will contribute to the Super Wheel requirements.</li>
</ul>
</ul>
Valid for selected Betway customers registered in the UK. Where do I find the Prize Wheels? You’ll find both the Prize and Super Wheel on the Casino, Vegas and Live Casino pages. A link to them can also be found on the Betway Promotions page. How long do I have to use my spins? Your spin(s) will be available until from 12:10 AM – 11:55 PM. If you don’t use them on the day you receive them, the spins will be forfeited. How do I claim my prizes? Click “Claim”, and it will automatically be credited. If you don’t want your prize, just click “Exit”. Remember that you can’t go back and claim your prize later. Are there any requirements for the prizes I win? You can check out the prizes that you can win and their playthrough requirements <a href="https://promo.betway.com/en/promotions/terms-and-conditions/?promoid=1031324">here</a>. How do I use my free spins/games? Once they’ve been awarded, simply load the game, and select either:
<ul>
<li>'Use Free Games Now' – to begin play; or</li>
<li>'Use Later' – to save play for another time; or</li>
<li>'I do not want this Free Game offer' – to remove the Bonus Spins or Games awarded.</li>
</ul>
 General <a href="https://casino.betway.com/policies/bonus/">Bonus terms</a> apply.

Prize Wheel

Betway Prize Wheel

We try to settle bets within 15 minutes of the game ending, but it can take up to 24 hours. Less popular sports and leagues may take longer, depending on volumes. If you have multiple selections (events) in a bet, all selections within the bet would need to be completed before the entire bet can be settled.

Sports Betting Rules

How long will it take for my bets to be settled?

Get a £30 Free Bet and 100 Free Spins if your first accumulator loses. What you need to know:  How it works
<ul>
<li>Debit Card deposits only</li>
<li>Minimum deposit: £5</li>
<li>Maximum Free Bet: £30</li>
<li>No play through required on the Free Spins</li>
<li>Valid for seven days from the new account being registered</li>
</ul>
What do I get
<ul>
<li>Up to £30 Free Bet</li>
<li>100 Free Spins
<ul>
<li>£0.10 per spin</li>
<li>On Gold Blitz</li>
</ul>
</li>
</ul>
Which bets qualify
<ul>
<li>Trebles (3-fold accas) or higher</li>
<li>Football or Horse Racing markets ONLY</li>
<li>Total odds of 3.00 (2/1) or higher</li>
<li>Pre-match and in-play bets qualify</li>
<li>Real money bets only</li>
</ul>
Which bets don’t qualify
<ul>
<li>System bets</li>
<li>Bet builder bets</li>
<li>Cashed out bets (fully or partially)</li>
</ul>
This offer can’t be used with any other promotions. What about voids? If any selections are voided, we’ll still honour the free bet if the acca is settled as a loss. How long do I have to use my Free Bet and Free Spins? The Free Bet and Free Spins will expire seven days after being credited.

Acca Welcome Offer

To help keep Betway secure, we’re required by law to fully verify your details and make sure you’re over the age of 18. We’ll try to do these checks automatically after you complete the registration process. If we can’t verify your details this way, we’ll need you to send them through to us. How to verify your account You only need to verify your account if you see this message: <img style="width: 329px; height: 85px;" src="/media/3780/uk_how-do-i-verify-my-account_1.png?width=329&amp;height=85" alt="" data-udi="umb://media/67b6e4bc525540798102bc1b8a303fe1" /> Click “verify your identity” on this message, to verify your account and follow the on-screen instructions. Select one of the following forms of ID: 
<ul>
<li>Valid Passport (quickest option)</li>
<li>Valid ID card (not including Scottish and Irish age cards)</li>
<li>Valid photo driving licence (only if you haven’t used your driving licence for proof of address)</li>
</ul>
 Either upload an image, or take a photo of your document* with your mobile phone. Then, click “Submit”. *Make sure the documents are clear and in full view. You’ll receive on-screen confirmation once you upload your ID correctly. This doesn’t mean it’s been successfully verified yet — we’ll still need to do our checks. <img style="width: 330px; height: 297px;" src="/media/3781/uk_how-do-i-verify-my-account_2.png?width=330&amp;height=297" alt="" data-udi="umb://media/ecea5c1d8b2d44238d5c00d9680668dc" /> If it’s not uploaded correctly, you’ll receive an error message telling you what went wrong, and how to correct it. <img style="width: 327px; height: 329px;" src="/media/3782/uk_how-do-i-verify-my-account_3.png?width=327&amp;height=329" alt="" data-udi="umb://media/b290290e41f147beb58159129e080634" /> Once you’ve uploaded your ID, we’ll email you as soon as it’s been approved – which can take up to 24hours. <a rel="noopener noreferrer" href="https://betway.com/doc-centre" target="_blank">Click here to upload your documents.</a> Recommended documents for quick verification We recommend using: 
<ul>
<li>Your passport for identity verification, and</li>
<li>Your driver’s licence for address verification.</li>
</ul>
If the upload link doesn’t work, you can forward your documents to <a href="mailto:verify.uk@betway.com">verify.uk@betway.com</a>.

Verification / Documents

How do I verify my account?

With Betway Sports, your betting history allows you to keep track of any open and settled bets you have made, so you can keep tabs on what you’ve bet on and when. Sports - desktop Just log in to your Betway account, and then click on your user name. Select either ‘open bets’ – to see what bets you have in play – or ‘settled bets’ to see what bets you’ve previously made. <img style="width: 310px; height: 779px;" src="/media/2439/sportsdesktop_wheredoifindmysportsbettinghistory.png?width=310&amp;height=779" alt="" data-udi="umb://media/a292262d6dce469abc2580c1a68e01dc" /> Sports – mobile Again, either tap on your username or the menu icon. Select either ‘open bets’ – to see what bets you have in play – or ‘settled bets’ to see what bets you’ve previously made. <img style="width: 330px; height: 775px;" src="/media/2440/sportsmobile_wheredoifindmysportsbettinghistory.png?width=330&amp;height=775" alt="" data-udi="umb://media/31db223023d34cbb8d77b877901e94a3" />

Where do I find my sports betting history?

If you’re opted in to the exclusive <a rel="noopener noreferrer" href="https://betway.com/terms-and-conditions/en/?promoid=1016001" target="_blank">Free Bet Club</a>, you can get £10 in Free Bets every week – one £5 Free Bet on Saturday and another £5 Free Bet on Monday – just for spending £25 or more on sports multiples (three selections+) each week. You also stand a chance to win £25,000 with our weekly <a rel="noopener noreferrer" href="https://betway.com/4toscore/" target="_blank">4 To Score</a> competition - entry is free to all Betway customers. To win, correctly predict the first player to score in each selected match. If you enjoy betting on horse races, we also offer regular money back promotions, such as our <a href="https://help.betway.com/article/3125">ITV Money Back Special</a>. Place a Race Winner bet on any ITV race with six or more runners and if your horse comes second, we’ll refund you in the form of a Free Bet. We’ve also placed ourselves firmly at the heart of the esports revolution. With our <a rel="noopener noreferrer" href="https://betway.com/terms-and-conditions/en?promoid=1018098" target="_blank">Esports Club</a> promotion, you’ll qualify for a £10 Free Bet every week – just by spending £25 or more on esports multiples (two or more selections) each week. Added to that are our popular <a href="https://sports.betway.com/en/sports/cat/betway-boosts">Betway Boosts</a>, which are enhanced odds offered on all sports. <a rel="noopener noreferrer" href="https://betway.com/en/sports/ext/sportspromotions" target="_blank">Click here</a> for a full list of promotions currently running.

Which Sports Promotions are available to me? 

Betway has introduced spending limits to ensure the safety of all our customers, and to encourage responsible gambling. These limits are the maximum amount you can deposit daily, weekly, and monthly. 
<ul>
<li>Daily limits reset at 00:00 GMT.</li>
<li>Weekly limits reset every Monday.</li>
<li>Monthly limits reset on the first of every calendar month.</li>
</ul>
 How do we set these limits?We’re committed to safe and responsible gambling, and we work under the guidance of the UK Gambling Commission to protect our customers. We review and assess our customers’ accounts on a regular basis, to establish whether they’re at a greater risk of harm due to gambling. To assist us in these assessments, and to make this process as seamless as possible, we use third-party credit-reporting company TransUnion for these checks — but rest assured, this doesn’t affect your credit score in any way. We also use general information from the ONS website, such as average disposable income, age, and location. This is done to encourage and ensure safer gambling. <a href="https://help.betway.com/article/15455">Click here</a> for more information on TransUnion reviews. <a rel="noopener noreferrer" href="https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances/expenditure" target="_blank">Click here</a> for more information on ONS reviews. Setting your own limitsIt’s important to play within your means. The limits we set are guidelines, but no one knows yourself better than you. You can set your own daily, weekly or monthly deposit limits via our <a rel="noopener noreferrer" href="https://account.betway.com/" target="_blank">Responsible Gambling tools</a>. Limits are a positive tool to help track your spending and activity, and make sure you’re always in control. To increase your limitsTo discuss increasing your limits, please send us all the below information at <a href="mailto:accountreview@betway.com">accountreview@betway.com</a>: 
<ul>
<li>Your username</li>
<li>Confirm how you're funding your Betway account (salary, savings, inheritance, etc.)</li>
<li>Confirm your occupation, company name, length of service, and salary</li>
<li>Your most recent payslip or P60/tax document as proof of income</li>
<li>Your requested monthly limit</li>
</ul>
We’ll be in touch as soon as we’ve reviewed all the information requested. Track your spendingHere is your transaction history: Please note: You must be logged in to the <a rel="noopener noreferrer" href="https://betway.com/login/" target="_blank">Betway site</a> for the tool to be available. [TRANS_HISTORY]

If we need to know the source of your funds, this is something we will request from you. 
<ol>
<li>An Account Manager will reach out to you and request this by email.</li>
<li>If we haven’t received the necessary information within 7 days, we may place restrictions on your Betway account. Note: We might require the information before we can accept a bet or pay out your winnings.</li>
<li>The Account Manager will reach out to you again, and if we haven’t received your documents within 14 days, your account may be temporarily closed until you provide the requested information.</li>
</ol>
 If at any stage we need anything more from you, your account manager will get back in touch to request more information.

What is the Source of Funds process?

Counter-Strike: Global Offensive (CS:GO) is a multiplayer first-person shooter game, played by two teams: Terrorists (T) and Counter-Terrorists (CT). To win a round, teams must complete an objective or completely eliminate their opponent. How does the competitive mode work?The most common game mode in competitions is five versus five (5v5). During each round, the Terrorist team must place a bomb at point A or B and detonate it, while the Counter-Terrorist team must prevent this bomb from exploding. Teams can win a round either by achieving their objective or by eliminating all enemies. The game consists of 30 rounds of maximum 1 minute and 55 seconds each. After 15 rounds, there’s halftime, and then the teams change sides. The first team to win 16 rounds, wins the game. What can I bet on?We have a large number of markets on CS:GO events: 
<ul>
<li>Match Winner</li>
<li>Handicaps</li>
<li>Total rounds</li>
<li>Exact Result</li>
<li>Team that will win at least one rounds</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/cs-go" target="_blank">here</a>. What are the main CS:GO competitions?The most prominent events are the CS:GO Major Championships, commonly known as Majors. Majors are held twice a year and much like other sports, they are the tournament the teams want to win the most. In addition to the Majors, there’s also a great diversity of regional and national championships as in most Esports. In Counter-Strike, the most popular of these events are BLAST Premier and Dreamhack (sponsored by Betway), ESL One and Intel Extreme Masters (IEM). To check out the current competitions available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/cs-go" target="_blank">here</a>. Can I watch CS:GO events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.se/sv-se/article/14400">Live Esports</a> article.

What is CS:GO?

We're committed to safe and responsible gambling, and we work under the guidance of the UK Gambling Commission to protect our customers. Under their instruction, and with your financial safety in mind, we are no longer allowing customers to reverse their withdrawals. What else can I do to gamble more responsibly?We’ve elaborated on our Responsible Gambling options in our <a href="https://help.betway.com/en-gb/article/1426/">FAQ article</a>. <a rel="noopener noreferrer" href="https://account.betway.com/" target="_blank">Click here</a> for your full range of responsible gambling options. You can apply any of the measures to your account from the ‘Responsible Gambling Policy’ section. Furthermore, GAMSTOP is a free service where customers can self-exclude from all operators licensed by the UK Gambling Commission. To contact GAMSTOP directly, visit <a rel="noopener noreferrer" href="http://www.gamstop.co.uk/" target="_blank">www.gamstop.co.uk</a> or call 0800 138 6518 (8am to midnight, 7 days a week). For any other queries, you can contact our Customer Support team.

Why can’t I reverse my withdrawal?

It’s important to know and understand the difference between deposit and spending limits — so we’ve explained the difference and given examples below. Deposit LimitsYou can set deposit limits to help you budget the amount you deposit within a given period. Deposit limits only take into account how much you’ve deposited. Example: 
<ul>
<li>You have a monthly deposit limit of £500.</li>
<li>If you deposit £500, you won’t be able to deposit any more until the new month starts, even if you make a withdrawal.</li>
</ul>
 Spending LimitsThese are set by Betway, using third party financial reporting company, TransUnion, as well as data from the Office of National Statistics (ONS). Spending Limits are your net position, considering the amount you deposit and withdraw. All Betway customers have spending limits. A deposit limit is a tool to help you set an amount that you feel comfortable playing with. Example: 
<ul>
<li>You have a monthly spending limit of £500.</li>
<li>If you deposit £500, you’ll reach your limit and won’t be able to deposit until the new month starts.</li>
<li>If you withdraw £50 from your account, you’ll be able to deposit £50 again in the same month.</li>
</ul>

The Difference between Deposit Limits and Spending Limits

We have various depositing methods available to you — including Cards and Web Wallets which are all quick, easy, and secure ways to deposit your money at Betway. 
<ul>
<li>Debit Card - Allows you to deposit from your bank account to your Betway account</li>
<li>Trustly – An instant payment method that allows you to deposit using your bank account.</li>
<li>Vyne – A convenient bank transfer method which allows you to deposit to your Betway account, without logging into your banking app</li>
<li>Direct Bank Transfer – Allows you to deposit directly from your bank account to your Betway Account</li>
<li>PayPal - Web Wallet for depositing into and withdrawing from your Betway account.</li>
</ul>
If you need help depositing, check out our other Depositing FAQs. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here</a></div>

Ways to Deposit

We’ve put together some of the most common issues experienced when logging in. If you’re having any problems, check the following:
<ul>
<li>You tried to use your account while abroad, and your account is now locked. Due to regulations, you’re only allowed to access your Betway account within the country your account is registered in. You can have your account unlocked when you return home. </li>
<li>You’ve received a login error: Account locked. Unfortunately you can no longer access the site — your account may be suspended. We work under the guidance of the <a href="http://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling/Why-does-a-gambling-company-want-to-know-about-your-finances.aspx">UK Gambling Commission</a> to protect our customers, and may close or suspend accounts that do not meet these guidelines. If your account has been suspended, or you can no longer access the site, please check your emails for more detailed information.</li>
<li>You’ve previously closed or excluded your account. You can discuss your options with our customer support team — they’ll check if it’s possible to reopen your account. </li>
<li>You’ve self-excluded another account in the Betway Brand, and you can’t access your Betway account. If any of your Betway accounts are excluded, the exclusion will apply to all your Betway accounts. </li>
<li>You’ve opened a duplicate Betway account. You can only have one Betway account. If you’ve opened more than one, contact us to let us know which one you’d prefer to keep open. </li>
<li>Your account may need to be verified. We try to verify your age electronically, but if we can’t you’ll need to send us proof of identity to access your account. Scan your documents or send a high resolution photo to <a href="mailto:verify@betway.com">verify@betway.com</a> to have your account activated. </li>
<li>You might have entered the incorrect login details too many times, and your account is now locked. You can contact customer support to have your login attempts reset. </li>
<li>Incorrect username or password.</li>
<ul>
<li>If you know the email address or username registered to your Betway account, <a href="https://account.betway.com/v1/forgot-password">click here</a> to have a password reset link sent to that email address.</li>
<li>You’ll then need to enter the email address or username registered to your Betway account, so we can email your username and password to you.</li>
</ul>
</ul>
 Please note: it may take a few minutes for our email to arrive. It may also be worth checking your spam folder. Desktop: 
<div><img style="width: 330px; height: 52px;" src="/media/1040/fl-desktop.png?width=330&amp;height=52" alt="" data-udi="umb://media/23a99808629d459ca37a375f29207e93" /> </div>
<div>Mobile: </div>
<div><img style="width: 330px; height: 257px;" src="/media/1042/fl-mobile.png?width=330&amp;height=257" alt="" data-udi="umb://media/e1131855a1964f6fa8b08a598de7a4a2" /></div>
 
<ul>
<li style="list-style-type: none;">
<ul>
<li>You’ll then need to enter the email address registered to your Betway account, so we can email your username and password to you. Please note: it may take a few minutes for our email to arrive. It may also be worth checking your spam folder in case it goes there.</li>
</ul>
</li>
</ul>

Logging in – troubleshooting

Create your own personalised bets on selected major football matches with our Bet Builder. You can combine up to 10 selections into one unique bet, or choose pre-built ones from the list of ‘Popular Bets’. Can I combine any markets?You can combine up to 10 selections across any market that appears on your selected match. You can’t combine betting markets from other events or matches with Bet Builder markets. Only markets displayed under the ‘Bet Builder’ tab can be used. Is it available on all events?Our Bet Builder is currently only available for selected major football fixtures across Europe.
You can identify these fixtures by the BetYourWay icon:
<img src="/media/5547/bet_builder_lockup.png?width=100&amp;height=102" alt="" width="100" height="102" data-udi="umb://media/1872a26cb0814a9da0e27f8d7668cc0e" /> Is it available in-play?Our Bet Builder is available on in-play markets for some leagues, but is mostly available on pre-game bets only. Which betting rules apply?Regular Betway <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/dyn/FootballRules" target="_blank">football rules</a> apply. Is cash out available?Cash out is not currently available for Bet Builder bets. What happens if one of the outcomes is a void/push?If an outcome from your Bet Builder bet is void/pushed, then the entire bet will be void/pushed. For example, if the player for your Goalscorer selection doesn’t play, the entire bet will be void regardless of the outcome of the other selections. What happens if one of my selections loses?The bet will be counted as a loss if one or more of your selections lose. How do I build my own bet?
<ol>
<li>Click on ‘Football’ from the sports menu. </li>
<li>Select a football event – the same way you would to place a normal bet. </li>
<li>Either: a) Click on the ‘Bet Builder’ tab next to the Main Markets. <img style="width: 330px; height: 104px;" src="/media/3282/bet-builder_1.png?width=330&amp;height=104" alt="" data-udi="umb://media/fd4d979dba1d43a69db69920b172d5e0" /> </li>
<li>Combine up to 10 selections.
<ul>
<li>A price will only be generated once you’ve added two or more selections. You will see ‘N/A’ until you add a second selection.</li>
<li>The odds will automatically generate based on your selections.</li>
<li>Your stake will be pre-selected but you can tap ‘Change’ if you would like to stake a different amount. <img style="width: 329px; height: 126px;" src="/media/3280/bet-builder-2.png?width=329&amp;height=126" alt="" data-udi="umb://media/480372695f1f4cb1ac889d3f56a22fd6" /> </li>
<li>To use any Free Bets you may have, just select the ‘Use Free Bet Balance’ box. <img style="width: 329px; height: 182px;" src="/media/3285/bet-builder_4.png?width=329&amp;height=182" alt="" data-udi="umb://media/bc95584e138d4126a5ab6fb4abbfe0d8" /></li>
</ul>
</li>
</ol>
<div style="padding-left: 30px;">5.Click on ‘Place Bet’ to confirm your bet.</div>
<div style="padding-left: 30px;"></div>
<div style="padding-left: 30px;">6. Suspended selections will prevent you from placing the bet until they re-open.</div>
<div style="padding-left: 30px;"></div>
<div style="padding-left: 30px;">7. Certain selections can’t be combined.</div>
<div style="padding-left: 30px;"></div>
<div style="padding-left: 30px;"><img style="width: 330px; height: 227px;" src="/media/3286/bet-builder_5.png?width=330&amp;height=227" alt="" data-udi="umb://media/f60472501ded473e83cf769ae348c730" /></div>
<div style="padding-left: 30px;"></div>
<div style="padding-left: 30px;">8. As usual, successfully placed bets will appear under your ‘Open Bets’ tab.</div>

BetYourWay - Bet Builder

We accept the following government issued documents as proof of your identity: 
<ul>
<li>Valid Passport (quickest option)</li>
<li>Valid ID card (not including Scottish and Irish age cards)</li>
<li>Valid photo driving licence (only if you haven’t used your driving licence for proof of address)</li>
</ul>
 We accept the following documents as proof of your address, which must be the same address as registered with Betway. If you’ve moved since registration – let us know when sending your new proof of address: 
<ul>
<li>Valid photo Driving Licence (quickest option)</li>
<li>Utility bill — including an official logo and no older than six months</li>
<li>First page of Bank or Credit Card statement (not older than six months)
<ul>
<li>Please send us the first page only, not the full statement</li>
</ul>
</li>
<li>Council Tax Bill (no older than six months)</li>
<li>Tax return</li>
<li>House or Motor insurance certificate (no older than six months)</li>
<li>Mortgage Statement (no older than six months)</li>
<li>Payslip (no older than six months)</li>
</ul>
 Please note: 
<ul>
<li>Online statements are accepted but mobile phone statements are not.</li>
<li>Screenshots and pictures of documents are accepted.</li>
</ul>
 Reasons we might not accept a document: 
<ul>
<li>Your address doesn’t match the address registered to your Betway account and you haven’t provided an explanation for this mismatch</li>
<li>The documents are distorted and/or not legible</li>
<li>The full document is not displayed
<ul>
<li>No Address displayed</li>
<li>No Logo displayed</li>
<li>No issue date displayed</li>
</ul>
</li>
<li>The document has expired</li>
<li>The proof of address is older than six months</li>
<li>Your registered account details don’t match information on the documentation</li>
<li>Where the front and back are required, one part is missing</li>
</ul>

Which documents do I need to verify my account?

Cash Out is a real-time bet settlement feature whereby you can opt to take your winnings or cut your losses prior to the end of the event. Example of Cash Out You stake £/€/$10 on West Ham to win @ 1/1 (2.00). West Ham score a goal in the 65th minute and lead 1-0. Your Cash Out value would be roughly £/€/$15. In this instance, if you accept to Cash Out you would have profited £/€/$5 (your £/€/$10 stake, plus £/€/$5 winnings). However, you choose to ignore the Cash Out offer, because you feel that there’s not enough time for the opposition to score a goal. If West Ham concede and go on to draw or lose the game, then you lose your bet. But, if you don’t Cash Out and West Ham hold their 1-0 lead and win the game, then your original stake returns £/€/$20, with a profit of £/€/$10. Where can I find if my bet is eligible to Cash Out?The current Cash Out price as well as the Cash Out icon will be displayed for eligible and unsettled bets in ‘My Bets’. <img id="__mcenew" src="/media/5549/cashout_logo-01.png?width=100&amp;height=100" alt="" width="100" height="100" data-udi="umb://media/b12a0082aa0e47dda68674c39496061c" />

What is Cash Out?

With Betway Casino, your gameplay history allows you to keep track of how many games you’ve played. Where do I find my gameplay history? Casino - desktop Once logged in, just click on the drop down tab next to your username, and then ‘Game History’.  <img style="width: 300px; height: 556px;" src="/media/2443/casinodesktop_howdoiviewmygameplayhistory_1.png?width=300&amp;height=556" alt="" data-udi="umb://media/b636717603844bf0a2755376f9fcfb49" /> ​Casino - mobile Either tap your username, or the menu icon, and then ‘Game History’. Via mobile you are able to view your gaming sessions for the last 24 hours. In order to see a larger selection please do this via desktop.  <img style="width: 300px; height: 761px;" src="/media/2442/casinomobile_howdoiviewmygameplayhistory_1.png?width=300&amp;height=761" alt="" data-udi="umb://media/2ddd104539224f148165891296a981cd" />

How do I view my gameplay history?

You can send the required documents to your Account Manager, by responding to their email. Please note that documents should be sent as <a href="https://help.betway.com/article/11083">PDF files</a>. Which documents must I send?No two customers will have identical sources for their funds, so the documents required will vary from customer to customer. Your Account Manager will be in touch to make sure you know exactly what to send to us. If you need help with sending us those documents, your Account Manager will gladly assist in any way they can.

How do I send my documents?

League of Legends (LoL) is a team-oriented MOBA (multiplayer online battle arena) game created by Riot. Two teams compete to destroy the other’s Nexus, using tactics, wit and skill. How does LoL work?The game faces two teams of five characters known as champions, who are controlled by the players of each team who fight to destroy the main structure of the opponent's base, the Nexus. Each Nexus is located at opposite ends of the map, and they continually create characters known as minions. Minions, who earn players gold when defeated, advance towards the opponent's base through one of the three lanes available on the map (top, mid and bot). The area between lanes is known as jungle, which is inhabited by a series of neutral monsters. Neutral characters won’t attack champions, but champions can slay them to receive powerful boons. The most important monsters are the Elemental Dragons and the Baron Nashor. Each team must defend their structures and destroy the enemy’s. The structures are: 
<ul>
<li>Towers: high damage defensive structures that attack enemy characters when they approach them. Each team has three Towers per lane and two protecting the Nexus.</li>
<li>Inhibitors: there is one inhibitor per lane. It can only be attacked after destroying the three turrets that protected its lane. Destroying the inhibitor empowers the minions to create super minions, which are more powerful. Inhibitors can respawn.</li>
<li>Nexus: this is the main structure of the base and can only be damaged once the turrets and inhibitors have been destroyed. The team that manages to destroy the opponent's Nexus wins the game.</li>
</ul>
The game ends when one of the teams destroys the opponent's Nexus, but it’s also possible for one team to surrender. How does the competitive mode work?At the beginning of the match, each team bans five Champions from the pool and picks five Champions which will be used to play the game. The league games are generally played in Best of 1 (Bo1), Best of 2 (B02) or Best of 5 (Bo5), depending on the stage of the tournament. What are the top LoL markets?We have a number of markets on LoL events: 
<ul>
<li>Match Winner</li>
<li>Maps Handicap</li>
<li>Correct Score</li>
<li>Maps Total</li>
<li>Team A to Win at least 1 Map</li>
</ul>
 If you are more interested in betting on the outcome of a particular game map, you’ll also find a lot more markets available for each map, including: 
<ul>
<li>Hero to be picked</li>
<li>First Blood</li>
<li>Team to score the most kills</li>
<li>Team to destroy the First Tower</li>
<li>Total Tower destroyed</li>
<li>Team to Slay the 1st Dragon</li>
<li>What will the first Elemental Dragon be</li>
<li>Team to Slay the 1st Baron</li>
</ul>
To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/sct/esports/league-of-legends" target="_blank">here</a>. What are the main LoL competitions?Some of the most prestigious LoL leagues are the Korean League (LCK), China's Tencent League of Legends Pro League (LPL), the League of Legends Championship Series of North America (LCS) and Europe (LEC). These are done in a Round Robin format, followed by a playoff phase. The biggest competition worldwide is the World Championship of Worlds League of Legends. 24 teams compete for the title through a group phase — quarterfinals, semi-finals and the legendary final. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/sct/esports/league-of-legends" target="_blank">here</a>. Can I watch LoL events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.com/article/14400">Live Esports</a> article.

What is League of Legends?

TransUnion is a global information and insights company. We use data from them to establish if a customer is at risk when gambling. In addition to TransUnion, we now use official data from <a rel="noopener noreferrer" href="https://www.ons.gov.uk/aboutus" target="_blank">ONS</a> to review basic details such as your age and location, to assess which personalised spending limits we can put in place for you. This is to ensure that you’re playing under the safest gambling circumstances. We review and assess our customers’ accounts regularly, to establish whether they’re at a greater risk due to gambling. To make this process as seamless as possible, we use TransUnion for these checks — but rest assured, this doesn’t affect your credit score in any way. What kind of checks do they do?During the registration process and when you use your account, you are requested to submit specific personal data — like your name, date of birth, location and contact details. We send TransUnion this information, which they then compare to any details they might have in terms of your financial history, and return that to us. This can include your credit history, credit score, any court judgments or insolvency-related events. ONS will specifically look at your age and location to then assess and indicate your average disposable income. (Please check our <a rel="noopener noreferrer" href="https://betway.com/policies/privacy/" target="_blank">Privacy Policy</a> for details on third-party checks.) How does this impact me?Because we’re committed to safe and responsible gambling, we use this information to determine any personalised spending limits we may need to set on your behalf. Don’t worry — the checks TransUnion and ONS run for us don’t have any effect on your credit score. If you need any more information on TransUnion, you can visit the <a rel="noopener noreferrer" href="https://www.transunion.co.uk/" target="_blank">TransUnion </a>or <a rel="noopener noreferrer" href="https://www.ons.gov.uk/" target="_blank">ONS</a> websites.

TransUnion and ONS

Placing your first few bets can be challenging at first, so we’ve created this helpful article to walk you through the process. There are three main types of bets: Single Bets: A bet that you place on a single outcome of an event. For example, betting on a horse to win a race or a football team to win a match. Multiple Bets: A very popular type of bet as it allows players to combine many single bets together to increase their odds resulting in truly massive wins. If all of your options win – you’ll receive a fantastic pay-out. If one option loses; the whole bet loses. Multi-lines and System bets: These more advanced bets are similar to multiple bets, but you can receive a pay-out even if not all your picks are winners. <a href="https://help.betway.com/article/7927">Click here</a> to learn more. Football Acca Welcome Offer Get a matched free bet up to £30 if your first football accumulator loses. Read more about our latest welcome offer <a href="https://help.betway.com/article/20351">here</a>. Now that we know what type of bets are available, follow these simple steps to place your first bet: 1. Log in and go to the Sports home page, then choose the sport you’d like to bet on. For example, if you want to place a bet on a football event, you need to select football. You can also find the sport from the top left menu. <img style="width: 330px; height: 623px;" src="/media/4252/placing-your-first-bets_1.png?width=330&amp;height=623" alt="" data-udi="umb://media/642ed937287742759528c1901602ce17" /> 2. Once you’ve chosen your sport, select the league or tournament from the events available, for example, the Premier League: <img style="width: 330px; height: 622px;" src="/media/4253/placing-your-first-bets_2.png?width=330&amp;height=622" alt="" data-udi="umb://media/da109900ddf8412ea897eb4955aef270" /> 3. You’ll now see upcoming events, when they are being played and the odds available for Win/Draw/Win bet options. You can place a bet by clicking on these odds or click on a match to explore more bet options, commonly known as markets. <img style="width: 331px; height: 625px;" src="/media/4254/placing-your-first-bets_3.png?width=331&amp;height=625" alt="" data-udi="umb://media/66d42c92de114fd598894ead3c6cea02" /> 4. Tap the odds of your chosen market or markets and the selections will be added to your bet slip. To view your bet slip you can simply click on the icon in the top right corner. <img style="width: 330px; height: 623px;" src="/media/4255/placing-your-first-bets_4.png?width=330&amp;height=623" alt="" data-udi="umb://media/7233011ac143462bb7a1e4e7a0646e9c" /> 5. Once you’ve opened your bet slip, you’ll see the single selections you have made. If you’ve made multiple selections, there will be various options available to you under the “Multiple Bets” tab. <img style="width: 330px; height: 623px;" src="/media/4256/placing-your-first-bets_5.png?width=330&amp;height=623" alt="" data-udi="umb://media/30e53e484f1c4dbabdc27a46bb665d87" /> 6. Choose what type of bet you’d like to place by entering the amount you want to bet in the ‘stake’ box. We’re going to place a treble as an example, which is the combination of 3 singles. This is an example of how much you can win from a £5 bet. <img style="width: 330px; height: 623px;" src="/media/4257/placing-your-first-bets_6.png?width=330&amp;height=623" alt="" data-udi="umb://media/10969901587a4e0a96f4c7501a2c757d" /> 7. Finally, tap ‘Place Bet’ to confirm your bet. Did you know? You can place bets faster if you accept all odds and line changes. This means that if the odds or line changes after you confirm your bet, then any odds or line changes will be automatically accepted. <img style="width: 391px; height: 99px;" src="/media/4258/placing-your-first-bets_7.png?width=391&amp;height=99" alt="" data-udi="umb://media/9d2529e558ff4e31adaddc3d65f93791" /> This is simply the potential change in odds that can take place before you lock in your bet. How do I view my placed bets? You can view your bets under the ‘My Bets’ tab on the bottom menu. Select either ‘open bets’ – to see what bets you have in play – or ‘settled bets’ to see what bets you’ve previously made. I placed a bet by accident. Can I cancel or change my bet later? Once you’ve placed your bet, you won’t be able to change or cancel it - please consider this before you confirm your bet.

Placing your first bets

Express Deposit is a faster way for eligible customers to deposit funds into their Betway sports account, without having to go through the banking page. How will I know if I’m eligible?
<ul>
<li>Your account must be active</li>
<li>You must have made a minimum of one successful deposit</li>
<li>The card you use must be active</li>
</ul>
 Which deposit methods can I use through Express Deposit? Express Deposit is currently only available for card deposits. The card registered on your account must have been used at least once to deposit and it must be active. To deposit into your Betway account, make sure you’re logged in and use the link below. 
<a href="https://betway.com/en/sports/ext/deposit">Deposit Here</a>

Depositing with Express Deposit

After requesting a withdrawal, your funds move into a short queue where our payments team process your request. After we’ve paid your money to you, it will take a short time to clear, depending on your withdrawal method. View your <a href="https://help.betway.com/article/15574">Transaction History</a> to check when your withdrawal was paid. The transaction status will show as “paid”. See when to expect your withdrawal by using the table below. Just match your withdrawal method with the day it was paid. <img style="width: 330px; height: 275px;" class="img-responsive" src="/media/1171/withdrawal-timetable-uk-mobile330.png?width=330&amp;height=275" alt="Withdrawal Table" data-udi="umb://media/afee51f60bf344f7b76db1edaa853ff3" />

How long will it take to receive my withdrawal?

Face ID allows you to log into the Betway App quickly and securely using facial recognition. To enable Face ID, all you need to do is log into the Betway App. From the 'settings' menu just turn on ‘Biometric Authentication’. <img style="width: 320px; height: 474px;" src="/media/1053/settings.png?width=320&amp;height=474" alt="My Account Settings" data-udi="umb://media/371b503347c64fbc917b20f5e5773cce" /> <img style="width: 320px; height: 297px;" src="/media/1049/biometric-authentication.png?width=320&amp;height=297" alt="" data-udi="umb://media/7b8c3365d07645319b832ec429ad28e5" /> To log in using Face ID, simply glance at your screen when prompted on your next login.  <img style="width: 320px; height: 339px;" src="/media/1052/face-id.png?width=320&amp;height=339" alt="" data-udi="umb://media/9387faba985c41fe85a17837d8c2c791" />

Face ID – logging in using facial recognition

If you’re having trouble accessing or using the website, follow these simple steps: 
<ul>
<li>Try using a different internet browser – our software works best in Google Chrome</li>
<li>Ensure that your pop-up blocker is disabled</li>
<li>Check that that you have installed latest versions of Java and Adobe Flash Player on your computer</li>
<li>Ensure that you have installed the latest version of your browser</li>
<li>Remember you have to be logged in to use some features</li>
</ul>
 For more troubleshooting options click on the links below: 
<ul>
<li><a href="https://help.betway.com/article/1402">How do I clear my cookies and cache? </a></li>
<li><a href="https://help.betway.com/article/1288">Having trouble loading a game?</a></li>
<li><a href="https://help.betway.com/article/1440">Change my personal preferences</a></li>
</ul>

Having difficulties using the Betway website

We’ve put together some of the most common issues experienced when making a withdrawal. If you’re having any problems, check the following: 
<ul>
<li>Is your account verified? UK regulations require us to verify all our customers. We try to verify you electronically, but if we aren’t able to, you’ll need to send us proof of identity and address before you can withdraw your funds. <a href="https://help.betway.com/article/9178/">Click here</a> to see how to get verified.</li>
</ul>
<ul>
<li>Is your withdrawal less than the minimum withdrawal amount? The minimum withdrawal amount is £5. You won’t be able to withdraw any lower amount.</li>
</ul>
<ul>
<li>Are you trying to withdraw a Free Bet or Bonus? You can only withdraw your cash balance. You can convert your bonus balance into cash by completing the wagering requirements attached to it. <a href="https://help.betway.com/article/9762">Click here</a> to see how our Flexi Bonus system works.</li>
</ul>
<ul>
<li>Is your withdrawal method available? All your available methods will show up in the Banking Withdrawal tab. Any methods not listed aren’t available for withdrawals in your region.</li>
</ul>
<ul>
<li>Have you received an error message? Please provide us with the code or error message so that we can help get the issue resolved as quickly as possible.</li>
</ul>

Withdrawals – troubleshooting

Safe gaming is one of our top priorities. To help keep Betway secure, we’re required by law to fully verify your details and make sure you’re over the age of 18. Do all gambling companies need to complete these checks?Yes. We’re all under the same obligations to the Gambling Commission. Here’s a <a rel="noopener noreferrer" href="https://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling/Why-ID-verification-is-important.aspx" target="_blank">link</a> for the Gambling Commission website, where you can find more information. What will you do with my information?Your details are kept confidential and secure, and our Operations team will review the information provided. Are there any restrictions on my account if I don’t send this information?Yes, accounts not verified in line with new regulations will not be able to deposit and play on our site, until verification is complete.

Why do I need to verify my account?

Partial Cash Out allows you to take a proportion of your cash out offering while leaving the remainder of your stake to be settled upon the final score. You can find details of your partial cash out(s) within the ‘my bets’ section. You can find the partial cash out feature within the regular cash out area, the feature icon can be opened to show the Partial Cash Out slider bar. <img style="width: 100px; height: 100px;" src="/media/5549/cashout_logo-01.png?width=100&amp;height=100" alt="" data-udi="umb://media/b12a0082aa0e47dda68674c39496061c" /> Example of Partial Cash OutWinning Example: You stake £/€/$10 on West Ham to win @ 1/1 (2.00), with a potential return of £/€/$20. West Ham are winning 1-0 in the 60th minute. You’re unsure whether they’ll hold on to win within the remainder of the match. At this moment in time, your bet is set to win, but you want to play it safe and Cash Out half of your stake (£/€/$5). By using Partial Cash Out and cashing out half of your stake, you also collect a portion of the potential winnings (in this case roughly about £/€/$2.50), leaving you with another £/€/$5 still in play. Even though your stake has been reduced, the price taken will remain the same. So if West Ham go on to draw or lose the game, you would only lose £/€/$2.50 of your original stake. If they hold out and win, then you’ll have won another £/€/$5, and got back the remaining £/€/$5 stake that you left in-play. That would leave you with a total return of £/€/$17.50. Losing Example: You stake £/€/$10 on West Ham to win @ 1/1 (2.00), with a potential return of £/€/$20. The score is 0-0 in the 60th minute. You’re unsure whether or not West Ham will grab a winner within the remainder of the match. At this point, the Cash Out value of your bet isn’t too great as West Ham aren’t winning. You don’t want to lose your entire stake, so decide to use Partial Cash Out, while leaving some in play in case they do grab a winner. In this instance, you select to take out £/€/$3 of your original stake. However, as the bet is losing and the Cash Out value at that time is not greater than your original stake, a portion of your Cash Out is considered a loss – so of the £/€/$3 you selected, £/€/$1.75 is returned to you, with £/€/$1.25 written off. You still have £/€/$7 in-play though, at the original odds. If West Ham can’t find that winner and go on to lose or draw, you lose that remaining £/€/$7 stake. But if they can grab a winner, then your £/€/$7 in play returns £/€/$14.

What is Partial Cash Out?

With the Betway app or mobile site, you can access all of your favourite markets, wherever you are, whenever you want. Whether you use android or iOS, you can visit the website or download the app. <a rel="noopener noreferrer" href="https://itunes.apple.com/gb/app/betway-sports-betting/id1274057509?mt=8" target="_blank">Click here</a> to download the Betway Sports App from the App store. <a rel="noopener noreferrer" href="https://itunes.apple.com/gb/app/betway-casino-slots-games/id1274057509?mt=8" target="_blank">Click here</a> to download the Betway Casino App from the App store. You can navigate to any section of the app, including banking and cashout, from the drop down menu in the top left of the screen. You can also find these areas by tapping your account name on the top right. To see your open bets, tap the bet slip icon on the top right. And to place a bet, tap on the market of your choice, then visit the betslip and enter your stake. On Casino, the search bar for slot games is located on the left side of the page. <img style="width: 331px; height: 832px;" src="/media/2468/how-do-i-find-my-way-around-the-mobile-app1.png?width=331&amp;height=832" alt="" data-udi="umb://media/6ad17e96400049228a8a1870ed0c6e6f" /><img style="width: 0px; height:0px;" src="/media/2467/how-do-i-find-my-way-around-the-mobile-app.png?width=0&amp;height=0" alt="" data-udi="umb://media/7a84462ec3f84f6cbbec6ae626b7e055" /><img style="width: 0px; height:0px;" src="/media/2468/how-do-i-find-my-way-around-the-mobile-app1.png?width=0&amp;height=0" alt="" data-udi="umb://media/6ad17e96400049228a8a1870ed0c6e6f" />

How do I find my way around the Mobile App?

We’ll match your first deposit up to £50, if you deposit a minimum of £10 or more. Need to know: 
<ul>
<li>Opt in and deposit</li>
<li>Minimum deposit: £10</li>
<li>Maximum bonus: £50</li>
</ul>
Example: 
<ol>
<li>Make a deposit of £50, and receive a £50 bonus.</li>
<li>Make a deposit of £100, and receive a £50 bonus.</li>
<li>Make a deposit of £30, and receive a £30 bonus.</li>
</ol>
 
How long is the Casino Welcome Bonus available for?The Welcome Bonus is available for seven days from the day you register at Betway Casino. Once those seven days have passed, the Welcome offer will no longer be available to you, however, you'll find plenty more bonuses and special offers as you play. For more information on our Casino Welcome Bonus, you can read the <a rel="noopener noreferrer" href="https://casino.betway.com/policies/bonus/" target="_blank">Terms and Conditions here</a>.

How do I claim my Casino Welcome Bonus?

If your account has been temporarily closed because we haven’t received your source of funds documents, you’ll have to provide us with the required information to have it reopened. All you need to do is get in touch with your Account Manager, and they’ll let you know which documents we need to complete your Source of Funds review. If you’re unsure, please contact support so that we can direct you to your Account Manager.

My account has been closed, how can I reopen it?

Call of Duty (CoD) is a first-person shooter franchise that has releases almost yearly. The latest version is usually the one used in competitions. How does competitive mode work?Competitive matches are played between two teams of four players. The teams compete in a ‘best of five’ series of games, featuring three different game modes. Hardpoint: A fast paced game mode with unlimited respawns. Teams fight over a series of rotating hardpoint zones, earning points based on how long they can hold and defend them. Search &amp; Destroy: A slower, round-based mode in which players are limited to one life per round. Teams take turns as the offensive team, tasked with detonating a bomb at one of two objectives. Control: An intermediary mode that balances both fast and slow gameplay. Teams take turns attempting to capture two objective zones before running out of lives. Each individual game is usually referred to as one of the 5 ‘maps’ within a series. The modes are played in the followed order: Map 1 – Hardpoint Map 2 – Search &amp; Destroy Map 3 – Control Map 4 – Hardpoint Map 5 – Search &amp; Destroy What can I bet on?We have a number of markets on Call of Duty events: • Match winner • Correct score • Maps Handicap • Maps Total If you’re more interested in betting on the outcome of a particular map, you’ll also find a markets available for each map, including markets like: Map winner, First kill, First to get 100 points, First to get 200 points. To check out the current betting markets available, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/call-of-duty" target="_blank">here</a>. What are the main Call of Duty competitions?The Call of Duty League (CDL) is the top level of competition, a franchised league featuring 12 teams from Europe &amp; North America. Teams compete over 5 stages, each with its own group matches, playoffs, and victor. Teams accumulate points based on their performance throughout the season, which determines whether they qualify for the Championship Playoffs at the end of the year. The second tier of competition is the Call of Duty Challengers (CDC) Elite circuit. There are separate divisions for Europe and North America, each featuring 8 teams. The format mirrors the CDL, but only the top 4 teams retain their spot for the following stage. New teams have the chance to qualify via open tournaments at the start of each stage. To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/call-of-duty" target="_blank">here</a>. Where can I watch Call of Duty events?Matches can be watched live on the Call of Duty League and Call of Duty Challengers YouTube channels.

What is Call of Duty?

The protection of your personal data is important to us and while we have the best measures in place to protect it, there are some things you can do to safeguard yourself. Why are passwords so important? Strong passwords lower the chances of a third party accessing your personal data. In the event that your password is hacked they could access your personal details such as your bank accounts, emails and any online accounts that you may have. How do I set a strong password to secure my personal information? When creating a password, make sure it’s something you’ll remember, but make it difficult enough that you lower the chances of your account being hacked. Follow these password tips: 
<ul>
<li>Use a different password for each online account
<ul>
<li>E.g. Your social media accounts should have a different password to your Betway account.</li>
</ul>
</li>
<li>Make sure your password is over eight characters long, use upper- and lower-case letters, numbers and symbols.</li>
<li>Use a string of words or a memorable phrase such as “EatYourVegetables123!” – this makes your password easy to remember, but harder for someone else to guess. </li>
</ul>
What to do if your password has been compromised? If you think your password has been compromised, change it immediately.

Password Safety 

To find the promotions you’re eligible for, simply tap the gift symbol in the bottom left of your screen. <img style="width: 381.9095477386935px; height:500px;" src="/media/5916/prom-1.png?width=381.9095477386935&amp;height=500" alt="" data-udi="umb://media/a30a65d255824976bca16cc03f8223e7" /> 
If you’re on a desktop, you can find them in the promotions tab at the top of your screen. <img style="width: 449px; height:143px;" src="/media/5915/prom-2.png?width=449&amp;height=143" alt="" data-udi="umb://media/77d297f8b28e44fa95334112ea566b18" />

Where can I see promotions available to me?

en (mailer)

To help keep Betway secure, we’re required by law to fully verify your details and make sure you’re over the age of 18.
We'll attempt to do these checks automatically after you complete our registration process. But if we can't verify your details this way, we'll send you a request to forward your documents to <a href="mailto:verify.uk@betway.com">verify.uk@betway.com</a>. Recommended documents for quick verificationWe recommend using: 
<ul>
<li>your passport for identity verification, and</li>
<li>your driver’s licence for address verification.</li>
</ul>
<a rel="noopener noreferrer" href="https://betway.com/doc-centre" target="_blank">Click here to upload your documents.</a><a rel="noopener noreferrer" href="https://account.betway.com/document-center/" target="_blank"> </a> When do I need to send this in by?Existing customers: If you haven’t yet verified all your account details, you’ll need send your documents to <a rel="noopener noreferrer" href="mailto:Mailto:verify.uk@betway.com" target="_blank">verify.uk@betway.com</a> to continue depositing and playing. New customers: We’ll send you a request to forward us your documents for verification. What happens next?You’ll need to send us proof of ID and proof of address in order to continue making use of your Betway account.

Account Verification

Yes, you can track your wagering progress on a bonus on both desktop and mobile.
<ol>
<li>Log into your account</li>
<li>Click on your username, you’ll see:
<ul>
<li>the amount available to withdraw</li>
<li>a breakdown of the wagering you've achieved so far</li>
</ul>
</li>
</ol>
Remember, with our Flexi Bonus system you can withdraw your cash and associated winnings at any time, without being tied in to wagering requirements. <img style="width: 246.45892351274787px; height:500px;" src="/media/5914/wagering-1.png?width=246.45892351274787&amp;height=500" alt="" data-udi="umb://media/42f9ab587f1142c68e4a1a40bdace9d3" /> You can read our <a rel="noopener noreferrer" href="https://betway.com/help/flexi-bonus/" target="_blank" title="Flexi bonus terms">Bonus terms and conditions here</a>.

Can I track my wagering on a bonus?

What is an IBAN and where do I find it?An IBAN is an International Bank Account Number which is attached to bank accounts in the European Union and other regions. An IBAN consists of 16 to 34 characters and can be found on your bank statement. Certain countries require an IBAN to process withdrawals internationally. It’s made up of letters and numbers which form the following, in sequence: country code, check numbers, bank code, sort code and bank account number. For example: German Bank WEST; sort code 12-34-56; account number 98765432 – The IBAN for this example is GB82 WEST 1234 5698 7654 32. Once you’ve selected bank transfer on our website, enter your IBAN number in the field indicated below. <img style="width: 330px; height: 733px;" src="/media/2428/what-is-iban-bic-and-swift_1.png?width=330&amp;height=733" alt="" data-udi="umb://media/89ef631d92f449ce99cca794f283e2bf" /> What is a SWIFT/BIC code and where do I find it?A SWIFT / BIC code is an International Bank Code used to identify banks worldwide. - Also known as a Bank Identifier Code (BIC) or SWIFT-BIC, which can be found on your bank statement. Certain countries require a SWIFT code to process withdrawals internationally. It consists of 8 characters — and is made up of a bank code, country code and location code. It might also have a 3 digit branch identifier, to send payments to a specific branch — making the code 11 characters. For example: Deutsche Bank (DEUT) is an international German (DE) bank, with its head office in Frankfurt (FF) – The SWIFT code for its primary office is DEUTDEFF. DEUTDEFF branch 999 – The SWIFT code for this example is DEUTDEFF999. Once you’ve selected bank transfer on our website, enter your SWIFT code in the field indicated below. <img style="width: 330px; height: 733px;" src="/media/2429/what-is-iban-bic-and-swift_2.png?width=330&amp;height=733" alt="" data-udi="umb://media/72ab951517c94ea0886c4845f11d674a" />

What is IBAN, BIC and SWIFT?

As a rule of thumb, look for the Cash Out icon on your chosen event. If it’s next to the market you’ve bet on, then you can use it. However, Cash Out is NOT offered on the following markets: 
<ul>
<li>Correct Score</li>
<li>Half Time/ Full Time</li>
<li>Handicaps</li>
<li>Total Points</li>
<li>Draw No Bet</li>
<li>Match Winner and Both Teams To Score</li>
</ul>
 What bet types are eligible for Cash Out?Cash Out is valid on single, multiple and system bets. Is Cash Out available on Horse Racing bets?Yes, however, Cash Out is only available on multiple bets. There must be at least one resulted selection before cash out is offered. Please note that the cash out offer is inclusive of BOG, no further BOG payment will apply. Example of Cash Out on Horse RacingIf you've bet on, say, three horses to win in separate races (Race Winner multiple) and two of the three horses have won but you think the horse in the last race has less chance of winning, you can Cash Out your bet after the second race. Can I Cash Out using a Free Bet?Yes, Cash Out can be used, but the offer will take that into consideration. You do not get your Free Bet stake back when a bet wins and therefore the Cash Out offer will only present the cash part which a customer can collect – so it will be lower in some cases. Where can I find if my bet is eligible to Cash Out?The current Cash Out price as well as the Cash Out icon will be displayed for eligible and unsettled bets in ‘My Bets’. <img style="width: 100px; height: 100px;" src="/media/5549/cashout_logo-01.png?width=100&amp;height=100" alt="" data-udi="umb://media/b12a0082aa0e47dda68674c39496061c" />

Which markets are available for Cash Out?

Get to any part of the website from the navigation bar located right at the top of the page. On Betway Sports, all sports are listed on the left-hand side of the screen, with key events highlighted in the ‘Quick Links’ section, or ‘Highlights’ area on the home page. All ‘Live’ or ‘In Play’ events are indicated by the ‘Live’ symbol, meaning you can bet on the action as it unfolds. With Betway Casino, simply use the search bar to find a particular game, or use our ‘Categories’ drop-down to find a particular type of game or your most recently played games. <img style="width: 330px; height: 210px;" src="/media/1055/search-des.png?width=330&amp;height=210" alt="Casino Search Desktop" data-udi="umb://media/31331280c3bf436ea05a4acbdbb83813" />

How do I find my way around the website?

We’re committed to safe and responsible gambling, and we work under the guidance of the UK Gambling Commission to protect our customers. We review and assess our customers’ accounts regularly, to establish if they’re at a greater risk due to gambling. To make this process as seamless as possible, we use third-party organisations to assist us with these reviews. (Please see our <a rel="noopener noreferrer" href="https://betway.com/policies/privacy/" target="_blank">Privacy Policy</a> for details on third-party checks.) With this in mind, your account hasn't met our responsible gambling requirements, and has been suspended. This applies to any other accounts you may have with the Betway Group.  What will happen to my open/unsettled bets?Any bet selections placed before these checks will stand, and winnings will be paid once your bets are settled. Selections placed after the checks will be voided. What will happen to my remaining balance?Cash balances will be returned to your preferred method of payment. This is subject to: 
<ul>
<li>Any outstanding verification documents</li>
<li>A minimum return of £1.00</li>
<li>Forfeiting any bonus balance</li>
</ul>
If we need more information in order to process the return, we will be in touch.

Why has my account been suspended?

What is a PDF?A PDF is a file type, like a Word document, or Excel sheet. PDFs are used to present electronic documents, in the exact formats they were intended. This is so that the document’s text and image formatting isn’t changed when it’s opened with different application software, hardware, and operating systems. Why do you need PDFs?PDF is recognised as a standard file format, maintained by the International Organisation for Standardisation (ISO), for sending official documents. We need to see these documents in their original formats, the way the issuers wanted the documents presented. Can I edit/redact my document?Because we need to see the original file, we can’t accept redacted documents, or documents that are edited in any way. I don’t have PDFs, what do I do?Please check out our <a href="https://help.betway.com/article/11085">guide for downloading bank statements</a> if you need help getting a PDF of your bank statement. And if you don’t have PDFs of the documents we requested, contact your Account Manager for assistance. I’ve been asked for a P60, what is this?A P60 is a document issued by your employer, summarising your earnings and deductions in a specific tax year. Your employer should automatically send you your P60 at the end of each tax year — so you should receive it in April or May (the deadline is 31st May). And if you’ve lost it, just ask them for another copy.

Document Specifications

Overwatch is a team-based, multiplayer first-person shooter video game. This futuristic game is fast paced and highly competitive. The game pits two teams of six characters each, known as heroes. Each team is presented with a list of more than 20 heroes to choose from. Heroes have different styles of play and are grouped into three categories: Damage, Tank, and Support. How does the competitive mode work?A competitive Overwatch match is usually played in a first-to-three map series, which includes a combination of control, assault, escort and hybrid maps. What can I bet on?We have one market to bet on, the very popular Match Winner market. To view this market, click <a rel="noopener noreferrer" href="https://betway.com/en/sports/sct/esports/overwatch" target="_blank">here</a>. Main Overwatch competitionsThere are several Overwatch competitions: 
<ul>
<li>The Overwatch League OWL</li>
<li>The Overwatch Contenders</li>
<li>Overwatch World Cup.</li>
</ul>
To check out the current competitions, click <a rel="noopener noreferrer" href="https://sports.betway.com/sports/sct/esports/overwatch" target="_blank">here</a>. Can I watch Overwatch competition events on Betway?Yes, you can. Just follow the steps in the <a href="https://help.betway.com/article/14400">Live Esports</a> article.

What is Overwatch?

We’re committed to ensuring a safe gambling environment for our customers. If we can see a change in your gambling behaviour which raises concerns, we may temporarily limit your account(s), meaning you won’t be able to deposit or play. We do this to ensure these concerns are not only addressed, but that you’re also aware of your options on how to effectively manage your gameplay, should that be required. What do I need to do? We’ve sent an email to your registered email address — simply reply with your contact details and a suitable time to call or contact our customer service team via Live Chat or <a href="mailto:responsiblegambling@betway.com">email</a><a href="mailto:ukresponsiblegambling@betway.com"></a>

Why has my account been limited? 

<img style="width: 100px; height: 123px;" src="/media/5562/betway_boost_logo.png?width=100&amp;height=123" alt="" data-udi="umb://media/4496d4b201ab4bb6bfdb347ce94f984a" /> We increase the odds of certain markets for our customers. We do them for lots of sports including Football, Tennis and Basketball. Where can I find Betway Boosts? Click on Betway Boosts in the Sports tab or from the “Quick Links” menu. Key boosts will also appear across the site on the homepage and in all the sports main pages. What do I need to know?
<ul>
<li>Betway Boosts are settled based on the result at the end of regulation time, including injury time. Unless otherwise stated; extra time, penalties, etc. don’t count for settlement purposes.</li>
<li>If one selection included in a Betway Boost (e.g. a Football Treble) is a non-runner/doesn’t take place, all bets on the boost will be void, unless result is already known.</li>
<li>Betway Boost prices are subject to change.</li>
<li>Relevant sports betting rules apply for Betway Boosts unless stated otherwise (e.g. Tennis rules apply for a Tennis Boost).</li>
<li>Betway Boost markets are available for limited times only.</li>
</ul>

Betway Boosts

We’ve listed the steps to follow if you’ve forgotten your password.
<ol>
<li><a href="https://account.betway.com/v1/forgot-password">Click here</a> to reset your password</li>
<li>Enter the email address registered to your Betway account</li>
<li>You’ll receive an email with instructions on how to reset your email It may take a few minutes for our email to arrive – remember to check your spam folder.</li>
</ol>
You can also click on the "Forgot Login?" link (for desktop) or "Forgot Password?" link ( for mobile) and follow the prompts <img style="width: 329px; height: 249px;" src="/media/5913/uk-forgot-login-1.png?width=329&amp;height=249" alt="" data-udi="umb://media/95f3b413673e46c985ad1621604c144e" /> After you click on ‘Forgot password’ you’ll be asked for your username or registered email address. <img style="width: 270px; height: 342px;" src="/media/5912/uk-forgot-login-2.png?width=270&amp;height=342" alt="" data-udi="umb://media/26b726e0c2b34479a09b3269d545c6be" /> Check your inbox. You should receive an email like this: <img style="width: 270px; height: 340px;" src="/media/5911/uk-forgot-login-3.png?width=270&amp;height=340" alt="" data-udi="umb://media/de3ff10e55b0441fbc21e3ce3cea714e" /> Click on “Reset Password”, you’ll be redirected to create a new password <img style="width: 252px; height: 366px;" src="/media/5910/uk-forgot-login-4.png?width=252&amp;height=366" alt="" data-udi="umb://media/6f9d4e68685949d29a7eee0a2567facb" /> Make sure your password complies with the character requirements on the screen — you can log in straight after <img style="width: 244px; height: 194px;" src="/media/5908/uk-forgot-login-5.png?width=244&amp;height=194" alt="" data-udi="umb://media/bf0eb0e3c2cb4006a06889927a475fd0" /> You’ll receive one final email, confirming that your password has been changed. And that’s it! You should be able to log in with your new password. If you’re still struggling, please get in touch with customer support.

Forgotten Password

You can use your Welcome Bonus on all casino games, however, not all games contribute towards your play-through requirements. Some only contribute a certain percentage, as follows: 
100% contribution 
<ul>
<li>Games, Slots and parlor games</li>
</ul>
8% contribution 
<ul>
<li>All Table Pokers</li>
<li>All Roulettes</li>
<li>All Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers)</li>
<li>All Blackjacks (except Classic Blackjack)</li>
<li>Casino War and Live Money Wheel (Dream Catcher)</li>
</ul>
0% contribution 
<ul>
<li>Sports Bets</li>
<li>Classic Blackjack</li>
<li>All Aces Video/Power Pokers</li>
<li>Jacks or Better</li>
<li>Video/Power Pokers</li>
<li>All Baccarats</li>
<li>All Craps</li>
<li>Red Dog</li>
<li>Sic Bo.</li>
<li>Crash Games (Aviator, FlyX, Spaceman, Maverick, Maverick X, Ho Ho Hudl, Skyliner, Jet Lucky 2, To Mars and Beyond</li>
</ul>
Wagering on the Gamble Feature on slots or the Double Feature on video pokers will not count towards play-through requirements.
 Are there any stake limits on the Welcome Bonus?Yes, a maximum stake of £7.50 per spin is allowed on slot games. The following games have a stake limit of £1 per spin: 
<ul>
<li>Beautiful Bones</li>
<li>Cool Buck – 5 reel slot</li>
<li>Magic of Sahara</li>
<li>Macho man – Village People</li>
<li>Scrooge, Zombie Hoard</li>
<li>Castle Builder</li>
<li>Castle Builder 2</li>
<li>Le Kaffee Bar</li>
<li>Peek a Boo</li>
<li>Stardust</li>
</ul>
For more information on our Casino Welcome Bonus, you can read the <a rel="noopener noreferrer" href="https://casino.betway.com/policies/bonus/" target="_blank">Terms and Conditions here</a>.

Which games can I use my Casino Welcome Bonus on?

Betway is committed to protecting and respecting your privacy and ensuring your security when you use our services. Our Privacy Policy is to help you understand what we do with your personal information and how we protect and process it.  When do you collect my data?We collect your data during the registration process and when you subsequently use your Betway account, you are requested to submit specific personal data. Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. What data do you collect?During registration:
<ul>
<li>Your first and last name </li>
<li>Date of birth</li>
<li>Debit card or other payment data</li>
<li>Home or another physical address</li>
<li>e-mail address,</li>
<li>Phone/mobile number </li>
<li>Other contact data</li>
<li>Your unique user name and password combination for your account</li>
</ul>
<div></div>
On an ongoing basis: 
<ul>
<li>A record of all internet communications and details of your visits to our websites</li>
<li>Technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our websites</li>
<li>Payment information and details of transactions you carry out through the site, including your payments, withdrawals and wagers</li>
<li>Communications with us or our employees such as calls, emails, and messages sent through the live chat service</li>
<li>Information regarding your location, including IP address and traffic information</li>
<li>Any additional information you submit through the website, for example on forums, chat rooms, comment sections or in response to quizzes and questionnaire</li>
<li>Pages that you visited including what you have clicked on</li>
<li>Sometimes we may also request photo ID, proof of address and source of funds</li>
<li>Occasionally we may also access your public records (e.g. news articles, social media, forums, official records such as the electoral roll)</li>
</ul>
 
Why do you use my personal data?We use your personal data to try and provide you with the ultimate Betway experience whilst ensuring we meet regulatory requirements, legal obligations and business related objectives. How do you use my personal data?We process your personal data for the following purposes: Creating your account and providing you with gambling services If necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account. We want to ensure that you can see the best version of Betway on your device and are authorised to use Betway in your current location. Ensuring our websites function correctly and identifying any technical issues To help with internal research and development, internal testing of the products and to help diagnose system issues and make content and service improvements to the website. Ensuring you gamble responsibly We may share some of your personal data, including your first name, last name, DOB and address with a Credit Reference Agency (TransUnion) so that we can carry out an affordability check on you, in certain circumstances. This check may leave a search footprint, but please note that this will not affect your credit score. For any further information about how TransUnion holds and uses your information please <a rel="noopener noreferrer" href="https://www.transunion.co.uk/legal-information/bureau-privacy-notice" target="_blank">click here</a>. Identifying and verifying customers To verify your age and the details that you registered your account with, we may disclose such information to approved third parties with many safeguards in place. This is required to meet our legal obligations. Legal and regulatory obligations To prevent fraudulent activity, to detect and/or investigate crimes, and to ensure responsible gambling. Additionally, we may also process your personal data to meet our internal and external reporting requirements. Marketing Dependent on your marketing preferences, we will use your personal data to send you information by the contact methods you authorise us to use about our brands, products, competitions, prizes and offers for the purpose of marketing Betway's Services to you. You can choose not to receive marketing/promotional material at any time by managing your marketing preferences via “My Account”. We also provide you with the opportunity to opt out by reply in every marketing message. Prevention of crime This includes fraud detection and our Anti-Money Laundering programme. Processing your online financial and wagering transactions To allow you to deposit and withdraw, and for our regulatory reporting. Profiling and your preferences To develop new features, functionality, products and services that are tailored to you. Additionally, Betway researches your preferences to develop new features, functionality, products and services. Also to meet our legal requirements such as anti-money laundering, age verification, prevention of fraud, sports integrity and responsible gambling. Risk management Enforcing our terms and conditions, managing our financial liabilities and risk on events and markets. Who do you share my personal data with?Certain trusted third party companies provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our websites, banking and payment services, identity verification, fraud prevention and risk management. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your data is protected. Betway may also be required to disclose your information to government authorities, such as the police or our regulators, to comply with our legal obligations. Your data may also be shared with regulators, agencies or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We may also disclose information as required to enforce our terms of use. Our site may contain links to and from the websites of third party organisations. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. How do you store my personal data?It is stored within the European Economic Area (“EEA”) on our servers. But where we work with third parties, the data we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things: customer services, the processing of your payment details and risk/fraud management. We ensure there are appropriate contractual controls over any third party that helps us process your data, while ensuring that your rights are upheld and your data is secure. How long do you store my data for?We store your data for as long as you are an active customer with us. Once you are no longer our customer, we will hold your personal data on our systems for as long as is necessary to comply with our legal obligations in your jurisdiction, such those imposed by tax, gambling and AML laws. What are my data rights?Your personal data belongs to you, so you have rights over your personal data. Some of these rights only apply in certain circumstances. Access You have the right to know whether personal data concerning you is being processed and can also request a copy of your data. Rectification You have the right to easily amend incorrect personal data about yourself. Erasure You have the right to request ‘to be forgotten’. You can ask us to delete you from our database. Restrict processing You can tell us that you do not want your data used for a particular purpose. Be informed We need to let you know what we do with your personal data in this privacy policy or when you ask us. Data portability You can ask us to provide the personal data you provided us in a machine-readable format. Object You can object to us processing your personal data. Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. If you have any concerns about your rights, don’t forget that you always have the right to complain to a data protection regulator. Betway is regulated by the Office of Information and the Data Protection Commissioner (IDPC): <a rel="noopener noreferrer" href="https://idpc.org.mt/en/Pages/Home.aspx" target="_blank">https://idpc.org.mt/en/Pages/Home.aspx</a>.  What is your cookie policy?Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively. The primary use of cookies on our Websites, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the site; identify how people navigate through our website to improve our service, content and the effectiveness of our communications; collect and share device data to detect and prevent devices associated with fraud and money laundering; identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our services. You agree that Betway may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and services on our website and to allow your browser to identify you as a user. This enables you to not have to re-enter this information each time you visit the Betway site. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. These cookies can only be read by the web server(s) that placed the cookies on your device. At any time you can amend your browser settings to block some or all cookies from Betway. However, if you block cookies from Betway, some or all the website's functions may not perform as intended. For example, you may not actually be able to place any bets. If you have any questions regarding your personal data please contact our Data Protection Officer at <a href="mailto: DataProtectionOfficer@betway.com">DataProtectionOfficer@betway.com</a>. For any other requests please contact our customer support team. <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/dyn/Security" target="_blank">Please click here</a> to view our full Privacy Policy.

Privacy Policy

Do I have to opt in every week to qualify?No, you only have to opt in once – then you are in the Free Bet Club for life. Don't worry it's not too late, you can still <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/ext/freebetclub" target="_blank" title="Free Bet Club Opt In">OPT IN HERE</a>. When will I receive my Free Bets?The Free Bet Club week runs from 00:00 BST on Saturday until 23:59 BST Friday. Your first £5 Free Bet will be credited at 10:00 BST on the following Saturday, with the second £5 Free Bet credited at 10:00 BST on the following Monday. What bet types qualify for Free Bet Club?All multiple and Bet Builder bets with three or more selections at combined odds of at least 2/1 (3.00) will qualify for Free Bet Club. All markets are eligible, except enhanced price offers and Betway Boosts. Can I track my wagering progress?Yes, you can track your progress on desktop and mobile (logged in). The progress bar will only update once your bets have been settled. It updates every hour, meaning settled bets will be updated an hour after settlement, at the latest. Desktop On desktop, you can view the progress bar just below your username. <img style="width: 291.8149466192171px; height:500px;" src="/media/3636/fbc_uk_1.png?width=291.8149466192171&amp;height=500" alt="" data-udi="umb://media/254d651f1d844d82a4bc0271f25391e3" /> Mobile On mobile, select 'Free Bet Club' from the menu and you'll be presented with the progress bar. <img style="width: 210.19108280254775px; height:500px;" src="/media/3635/fbc_uk_3.png?width=210.19108280254775&amp;height=500" alt="" data-udi="umb://media/d15c17deb8694a658c2df737ce4ebf8b" /> How long are my Free Bets valid for?Both £5 Free Bets will expire 30 days after they’ve been credited. Do I have to place one £25 multiple each week to qualify?No, you can bet £25 in whatever increments you like – so that could be 1x £25 bet or 25x £1 bets. As long as you have placed £25 in qualifying multiples that have been settled by Friday 23:59 BST, you’ll receive your Free Bets. Are all sports eligible for Free Bet Club?All sports apart from eSports are eligible. Cross-sport multiples are eligible as well – for example, you could place a treble with selections from basketball, tennis and cricket which would qualify. What happens if I miss a week of Free Bet Club?If you miss a week, don’t worry – you’re still in the Free Bet Club. Remember, once you’ve opted in, you’re in for life. Simply place your £25 in qualifying multiples again the following week to get your £10 in Free Bets as normal. Do cashed out bets qualify for Free Bet Club?No, cashed out bets will not qualify for Free Bet Club. When does a Free Bet Club week run?A Free Bet Club week runs from Saturday 00:00 BST until the following Friday 23:59 BST. All qualifying bets settled in this time will count towards your weekly total. I’ve bet on a multiple which settles in two weeks’ time. Does this qualify for Free Bet Club?Bets must be settled between Saturday 00:00 BST and Friday 23:59 BST to count towards Free Bet Club for that particular week. As long as the multiple meets the qualifying criteria, it will qualify towards your total for the week it is settled, not the week it is placed.

Free Bet Club

We try our best to process withdrawals to the method you request. However, in accordance with regulations, we are required to process your withdrawal back to the source of the deposit, as far as possible. Some reasons why we’ve not been able to pay your withdrawal to the method you selected are: 
<ul>
<li>If you’ve used multiple financial accounts, we’ll pay to the last account used to deposit. So, if you use 3 different MasterCard accounts, and we are paying back to MasterCard, we’ll pay to the last MasterCard account you’ve used to deposit. </li>
<li>If you’ve deposited within the last month, certain withdrawal methods will take preference. If you’ve recently used MasterCard, VISA or PayPal, these methods take preference and we have to pay to these methods respectively. </li>
<li>Some of our processing partners only support deposit processing. This means we will not be able to make a payment to the selected method, and have to pay to another method.</li>
</ul>
Example 1: You’ve deposited the following amounts over your time with us:
<div style="padding-left: 30px;">- £20 deposit using PayPal – 2 days ago</div>
<div style="padding-left: 30px;">- £100 deposit using VISA – 2 weeks ago</div>
<div style="padding-left: 30px;">- £50 deposit using MasterCard – 2 months ago </div>
You have not withdrawn before, and you now withdraw £200. You select Bank Transfer as your withdrawal option. 
<div style="padding-left: 30px;">&gt; We’ll pay your £200 withdrawal to your VISA card, as your MasterCard was not used within the last month, and VISA takes preference over PayPal.</div>
 Example 2: You’ve deposited the following amounts over your time with us:
<div style="padding-left: 30px;">- £100 deposit using VISA Card 1 – 2 days ago</div>
<div style="padding-left: 30px;">- £10 deposit using VISA Card 2 – today </div>
You have not withdrawn before, and you now withdraw £200. You select VISA Card 1 as your withdrawal option. 
<div style="padding-left: 30px;">&gt; We’ll pay your £200 withdrawal to your VISA Card 2, as it was used most recently to deposit.</div>
 Example 3: You’ve deposited the following amounts over your time with us:
<div style="padding-left: 30px;">- £20 deposit using PayPal – 2 days ago</div>
<div style="padding-left: 30px;">- £100 deposit using VISA – 2 weeks ago (but your bank/our processing partner does not support withdrawal processing to this method)</div>
<div style="padding-left: 30px;">- £50 deposit using MasterCard – 2 months ago </div>
You have not withdrawn before, and you now withdraw £200. You select MasterCard as your withdrawal option. 
<div style="padding-left: 30px;">&gt; We’ll pay your £200 withdrawal to your PayPal account, as your MasterCard was not used within in the last month, and because we cannot process to your VISA, we will process the withdrawal to your PayPal account.</div>

Why has my withdrawal been paid to a different card/payment method?

Why has my deposit been declined?There are several reasons why your deposit may have been declined: 
<ul>
<li>Have you entered all your personal details correctly?</li>
<li>Has the card expired?</li>
<li>Is the payment method registered in your name? We will decline payments using cards or accounts with a different name to that on your registered Betway account.</li>
<li>Is there a sufficient balance on your payment method to make the deposit?</li>
<li>Have you set a monthly, weekly or daily deposit limit on your Betway account?</li>
<li>Are you in a different country? Deposits made from a different country than that registered to your account may be declined.</li>
<li>Are you using an accepted card? We do not accept payments made with Credit Cards and Corporate Cards.</li>
</ul>
 I have made a deposit but my balance has not updatedIt may be that your funds haven't yet left your account, so it's worth checking the status of the payment. Occasionally, a break in connectivity can affect the payment. If your funds have been deducted from your account but have not yet appeared in your balance, please contact us for further assistance. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here</a></div>

Why has my deposit been declined or my balance not updated?

I pressed Cash Out by mistake. Can I reverse the Cash Out?Pressing the Cash Out button will immediately process the settlement of your bet at the Cash Out amount displayed. Note: once the Cash Out button is pressed, the Cash Out cannot be reversed. Where can I find my Cash Out settlement information?Mobile Cash Out details can be viewed by pressing the “My Bets” icon on the bottom menu bar. Within that section, the tab “Settled” displays settled bets. Settled bets that have been cashed out will have a green “Cashed Out” icon next to them. Desktop Cash Out details can be viewed under the Sports tab by clicking on the “My Bets” section (which is on the far right of the menu bar). Alternatively, click on your account number and then click on the “Settled Bets” icon. Settled bets that have been cashed out will have a green “Cashed Out” icon next to them.

Reverse Cash Out and settlement history

Please note: These are guidelines for downloading online PDF bank statements. They are based on individual bank instructions, and may be subject to change. HSBC: 
<ol>
<li>Log in to your HBC account.</li>
<li>Click ‘Previous Statements’.</li>
<li>Choose a date range.</li>
<li>At the bottom, click ‘Print’ and then ‘Save as PDF’.</li>
</ol>
 Barclays Bank: 
<ol>
<li>Log in with your PINsentry, or Mobile PINsentry.</li>
<li>Click ‘Show my latest transactions’ on the homepage.</li>
<li>Once a new window pops up, click on ‘View all my transactions’.</li>
<li>Select ‘Download all as PDF’ above the list of transactions.</li>
</ol>
 Royal bank of Scotland: 
<ol>
<li>Log in to your online account.</li>
<li>Select ‘Statements’ on the left.</li>
<li>Click on ‘View statement PDFs and certificates of interest’.</li>
<li>Select an account and date range.</li>
<li>Then click ‘Download statement (PDF)’ and open the document.</li>
</ol>
 Lloyds bank: 
<ol>
<li>Log in to your account.</li>
<li>Select ‘View statement’.</li>
<li>Print or export your statement to PDF.</li>
</ol>
 Santander UK: 
<ol>
<li>Log in to your account.</li>
<li>Select ‘Statements and Documents’ on the left.</li>
<li>Click ‘Go’.</li>
<li>Statement will open in another window for you to print.</li>
</ol>
 Natwest: 
<ol>
<li>Log in to your Natwest account.</li>
<li>Select ‘Statements’ on the left.</li>
<li>Select ‘View statement’.</li>
<li>Then ‘Download statement (PDF)’ from the list.</li>
</ol>
 Metro Bank: 
<ol>
<li>Log in to your Metro Bank account.</li>
<li>Download a statement from the option at the top of the page.</li>
</ol>
 Halifax: 
<ol>
<li>Log in to your account.</li>
<li>Select ‘View statement’ on the homepage.</li>
<li>Change to your desired date range within a three month period.</li>
<li>Print or export to PDF.</li>
</ol>
 First Direct: 
<ol>
<li>Log in to your online account.</li>
<li>Select your statement.</li>
<li>Click ‘Print’ at the bottom of the page.</li>
<li>Choose a date range.</li>
<li>Select PDF software.</li>
<li>Then ‘Save’.</li>
</ol>
 Coventry Building Society: 
<ol>
<li>Log in to your account.</li>
<li>Choose your account.</li>
<li>Click ‘Print’ to download a PDF statement.</li>
</ol>
 The Co-Operative Bank PLC: 
<ol>
<li>Log in to your online account.</li>
<li>Select ‘Statements’ on the left.</li>
<li>Click ‘Print’ on the relevant statement.</li>
<li>Right-click and ‘Save as PDF’.</li>
</ol>
 Clydesdale Bank: 
<ol>
<li>Log in to your Clydesdale account.</li>
<li>Select one of two statement date range options: • last 6 months • last 400 transactions</li>
<li>Select ‘Print’ from top right menu.</li>
</ol>

How do I download my bank statement PDF?

Desktop Simply click on “Bank” or select the drop-down menu, and click on “Deposit”. Then select “Deposit” next to the type of card you’d like to register. Complete the form to add a New Card. Mobile Simply click on “Banking” from the bottom menu. Select the type of card you’d like to register. Complete the form to add a New Card.

How do I register a new card?

To find the promotions you’re eligible for, simply tap the plus symbol on the bottom left-hand side of your screen. <img style="width: 297px; height: 401px;" src="/media/5568/promo-1.png?width=297&amp;height=401" alt="" data-udi="umb://media/ab1f441b83354a8a8bebe168bab39c92" /> 
If you’re on desktop, you can find them in the promotions tab at the top of your screen. <img style="width: 300px; height: 82px;" src="/media/5567/promo-2.png?width=300&amp;height=82" alt="" data-udi="umb://media/05d42b7776d24494ac1813580bf04eeb" />

Can my data be deleted?You have the right to request that Betway erases your personal data, but remember that this might not always be possible, as the ‘right to erasure’ is not an absolute right. Any deletion request means that your account will be closed, and your personal data will no longer be processed. If your account is currently active, your personal data won’t be deleted because of regulatory requirements. Once your account is inactive for the time specified by the various gambling, tax and anti-money laundering laws, your personal data may be eligible to be deleted. For more information, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice. </a> How do I request for my personal data? You can request for your personal data via Live Chat or our webform. To request for your personal data, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice</a>. After we’ve received your request and have verified your identity, your personal data will be sent to you within the legal timeframe — if more time is needed, we’ll let you know. How is my personal data used? Reasons for using your personal data: 
<ul>
<li>Creating your account and providing you with gambling services</li>
<li>Ensuring our website functions correctly, and identifying any technical issues</li>
<li>Ensuring you gamble responsibly</li>
<li>Identifying and verifying customers</li>
<li>Complying with our legal and regulatory obligations</li>
<li>Marketing (only if you have opted for it)</li>
<li>Prevention of crime and risk management</li>
<li>Processing your online, financial and wagering transactions</li>
</ul>
For more information, please visit our <a href="https://betway.com/p/privacy/en-gb/">Privacy Notice. </a>

My personal data

You can tailor your desktop Betway experience to suit your personal preferences. It's easy to do – just use the drop downs available next to the green "Bank" button (Sports) or from the homepage (Casino). Please note: Time zone - automatically set according to your location. Date and time format - automatically set according to your location. SPORTS
<ul>
<li>Change password - follow the "Forgot Login?" link below the login box for a reminder of your username or to change your password.</li>
<li>Odds format - display odds as fractions, decimals or use American odds (these can also be changed on mobile by selecting Odds Display from the main menu).</li>
<li>Language – click on the drop down next to the green “Bank” button to choose from 11 available languages</li>
</ul>
 CASINO
<ul>
<li>Language – click on drop down at the bottom of the page to choose from 11 available languages</li>
<li>Favourites – click the heart symbol next to any game to add it to your Favourites. All your favourite games can then be accessed quickly and easily from the Favourites tab next to the search bar.</li>
</ul>

How do I change my personal preferences?

We've listed the most common reasons why your PayPal deposit may not be working: 
<ul>
<li>Is your PayPal account registered in your name? We will decline payments using accounts with a different name to that on your registered Betway account.</li>
<li>Is your PayPal account registered to the same country as your Betway account? If not, you may need to open a PayPal account that is registered in your current country of residence.</li>
<li>Is your PayPal account funded by a payment method supported in your country of residence? If your debit card was issued outside of the country your Betway account is registered in, your deposit may be declined.</li>
<li>Do you already have another PayPal account registered with a Betway Sports or Casino account? We will only permit customers to register one PayPal account to Betway at any one time.</li>
<li>Have you set a monthly, weekly or daily deposit limit on your Betway account?</li>
<li>Does your PayPal account ID match the email address registered to your Betway account?</li>
<li>If you're still having difficulty in understanding why your PayPal deposit won't go through, please follow the contact us link below.</li>
</ul>

<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank"> Deposit Here</a></div>

My PayPal deposit is not reflecting in my account

There are occasions where you may find that the Cash Out feature has been suspended. This may be during a critical moment in an event such as ‘Break Point’ in a tennis match or a dangerous attack in a football game. This is done to reflect the suspension of an event’s live markets, and until those markets resume, Cash Out will be disabled. It’s also worth noting that if you’ve placed a multiple bet, that only one selection would need to be suspended for the full Cash Out service to be disabled for that moment. Why is Cash Out suspended with 5 minutes remaining?Within the last 5 minutes, the events become increasingly volatile with many odds changes, and markets often get suspended. We are always looking to increase the availability, but the more selections chosen will increase the possibility of a suspension.

Why is Cash Out suspended?

At Betway, we’re committed to safe and responsible gambling, so we’ve set a default monthly* deposit limit for all Betway customers. If you’re approaching or hit this limit, we will email you to advise you further. Don’t forget you can always restrict your play further — by setting your own daily, weekly or monthly deposit limits, to play within your means. See our <a rel="noopener noreferrer" href="https://account.betway.com/" target="_blank">Responsible Gambling tools</a> to see a full list of the options we have on offer. * The monthly limit resets on the first of every calendar month.

What is the offer?Get £10 in free bets if you stake £25 (or more) on Esports multiples (doubles or higher) in the same week. What I need to know: 
<ul>
<li>Bet on multiples (doubles or higher)</li>
<li>Any Esports</li>
<li>Minimum combined odds: 2/1 (3.00)</li>
<li>Minimum stake: £25 in total</li>
<li>Free bet: £10 (credited on Mondays, at 10:00 AM)</li>
</ul>
 Do I have to opt in every week to qualify?No, you only have to opt in once to be part of the Esports Club. You can still opt in <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/ext/esportsclub" target="_blank">here</a> if you haven’t yet. When does a Esports Club week run?The Esports Club week runs from 00:00 BST on Monday until 23:59 BST on Sunday. Qualifying bets settled in this time will count towards your weekly total. When will I receive my Free Bet?You’ll receive your Free Bet at 10:00 BST the following Monday. How long is my Free Bet valid for?The Free Bet expires seven days after being credited. Do I have to place one £25 multiple each week to qualify?No, you can bet £25 in any increments you like — so that could be one £25 bet, or 25 £1 bets. As long as you’ve placed £25 in qualifying multiples that are settled by Sunday 23:59 BST, you’ll get your Free Bets. Are all Esports eligible?All Esports are eligible., You could place a treble with selections from League Of Legends, DOTA2 and CS:GO. What happens if I miss a week of Esports Club?You'll stay in the Club even if you've missed a week — once you've opted in, you'll never lose out. Place your £25 in qualifying multiples each week to get the Free Bet for that particular week. I’ve bet on a multiple which settles in two weeks’ time. Does this qualify for Esports Club?As long as the multiple meets the qualifying criteria, it’ll count towards your total for the week in which it’s settled, not the week in which it’s placed. Do cashed out bets qualify for Esports Club?No, cashed out bets won’t qualify for Esports Club. Can I track my wagering progress?Yes, can check your progress with the progress bar. It updates 5-10 minutes after your bets are settled. Desktop View your progress bar just below your username on the Esports page. Mobile Select ‘Esports Club’ from the menu at the bottom of the Esports page to find your progress bar.

Esports Club 

To update your payment method details for your withdrawal, you can do so online by following these easy steps: 
<ol>
<li>Log in and head to your Banking tab</li>
<li>Go to the Withdrawal section</li>
<li>Tap the edit button next to your current Preferred Method of Payment</li>
<li>You’ll see the option to choose between your existing payment methods, edit them or add a new one entirely</li>
<li>Select the option you’d like to update</li>
<li>Confirm the changes</li>
</ol>
Once you’ve set your new Preferred Method of Payment it’s important to note: 
<ul>
<li>We are unable to make withdrawal payments to accounts that are not registered in your name.</li>
<li>It is vital that you make sure that you enter the correct details when processing your withdrawal, we do not process to accounts with account numbers exceeding 10 digits.</li>
<li>Pending withdrawals are reprocessed within 24 hours of updating your payment method</li>
<li>We will still process withdrawals to the last account used to deposit.</li>
</ul>
If you’re still having trouble updating your withdrawal payment details or you receive an error message, contact us via Live Chat for further assistance.

How to update my Preferred Method of Payment

Open the game you’d like to use the free credits on, and they will appear in your balance. If your balance hasn’t changed, or you can’t see your casino bonus, try logging out and back in again. Where do I find my free spins? Log into the game on which they’ve been credited – you should find the spins there.  If you're having trouble finding the slot, you can use the search bar to find it. Keep in mind:
<ul>
<li>You may need to log out and back in again to see your free spins.</li>
<li>External promotions can take up to two hours to appear.</li>
</ul>

Where Do I Find My Bonus Free Casino Credits?

Can I have a bonus/Free Bet?Our customer support center is not authorised to credit bonuses or Free Bets on request. However, we do have an extensive range of promotions available to both new and existing customers across all of our products. You can view the full range of promotions and check your eligibility for these on Betway Promotions by clicking here: <a rel="noopener noreferrer" href="https://betway.com/en/sports/ext/sportspromotions" target="_blank">Sports Promotions</a> <a href="https://plus.betway.com/lobby/#/sports"> </a>How do I use my Free Bet?Use your Free Bet in the same way as you would place a normal bet. Just tick the ‘Use Free Bet Balance’ box to apply your Free Bet. You can bet as much or as little of your Free Bet as you like, giving you greater freedom to split it across more than one bet. Just enter any amount into the stake box and then hit ‘Place Bets’ to confirm your bet. <img style="width: 330px; height: 401px;" src="/media/1072/free-bet-split-bets.png?width=330&amp;height=401" alt="Splitting a Free Bet" data-udi="umb://media/101d2cd826de4d3688df4ca6cca9d54c" /> Where can I find my Free Bet/ Free Bet Summary?Your Free Bet balance is separate to your Cash Balance and Bonus Balance. Desktop Simply click on the drop-down arrow alongside your username and account balance. For a summary of your Free Bet requirements, click on the down arrow with ‘More Information’. <img style="width: 326.0869565217391px; height: 500px;" src="/media/1070/fb-achieved-desk.png?width=326.0869565217391&amp;height=500" alt="More Free Bet Information" data-udi="umb://media/284bcc8f614944bdb0e51b5c178e9102" /> Mobile Tap on your account username and/or account balance at the top right of your browser. You will then find your Free Bet balance just below your Bonus and Cash balance. If you would like a summary of your Free Bet requirements, simply tap the down arrow with ‘More Information’. <img src="/media/1071/fb-achieved-mob.png?width=328.0318091451292&amp;height=500" alt="" data-udi="umb://media/298c995292ab4dedafbc7aecb5f2ec0f" />
 My Free Bet is locked. What does that mean?This means that you haven't yet met the wagering requirements in order to unlock the Free Bet. To unlock the Free Bet, you would be required to place bet(s) to the total value of your Free Bet. 
<ul>
<li>Single or single line multiple bets - must be placed at odds of 1.75 (3/4) or over</li>
<li>Each-way bets - the place part of the bet must be placed at odds of 1.40 (2/5) or over.</li>
<li>System bets - each selection must be placed at odds of 1.40 (2/5) or over.</li>
</ul>
 
Can I place an each-way bet using my Free Bet?Yes you can, just remember just we will pay out any Free Bet winnings minus the stake of the Free Bet. When using a Free Bet on an each-way market, the entire stake is split between the win and the place position. This means a £10 Free Bet is split between £5.00 on the win and £5.00 on the position. For example: £10 placed on a 7/2, ¼ odds 1-5 places.  Should your backed horse then place, half of the stake is put on the position i.e. (£5) x 7/10 + 1 = £8.5 Deducting the total stake of the free bet (£10) means the payout is less than what was staked. This means that you will not receive a payout, as it is less than the value of the Free Bet. Can I place an accumulator/multiple bet using my Free Bet?Yes, you can. Remember that the multiple bet needs to be a single line bet, for example, a four-fold accumulator with four selections. The ‘x 1’ next to your stake, indicates how many ‘lines’ there are in your bet. <img style="width: 330px; height: 275px;" src="/media/1073/bet-slip-4-acca.png?width=330&amp;height=275" alt="Four Fold Acca" data-udi="umb://media/01de8d11e9fd440398631c6fc772b84b" /> Can I place a system/multi-line bet using my Free Bet?No, you can’t use your Free Bet to place a system bet or multi-line bet. You can identify multi-line or system bets by the ‘x 6’, ‘x 15’, etc. next to the stake amount – if this number is higher than one, then you’ll know it’s a multi-line bet. <img style="width: 330px; height: 484px;" src="/media/1074/bet-slip-4-system.png?width=330&amp;height=484" alt="" data-udi="umb://media/656c0409f4714c208e5ca6a459bb8517" /> Can I withdraw my Free Bet winnings?Absolutely. All that you need to remember is that we will pay out any Free Bet winnings minus the stake of the Free Bet. This means that your winnings need to be greater than the value of the Free Bet. Depending on the offer, you may need to place a bet in order to earn your Free Bet - please check the relevant terms of the offer. Please take note of some of the additional terms and conditions associated with a Free Bet:
<ol>
<li>Placement of a Free Bet on an each-way market is considered one bet (including the win and place portion). The return from this bet must be greater than the total value of the Free Bet placed for winnings to be paid out.</li>
<li>The Free Bet cannot be used to place multi-line multiple bets (e.g. Trixie’s, Patents, Yankees etc.).</li>
<li>Unless specifically stated otherwise, all deposits have a playthrough of at least once (1), before a Free Bet specifically related to the deposit will be activated.</li>
<li>Should the Free Bet be placed on a selection that is later voided, the stake will be returned to your account as a Free Bet.</li>
<li>The Free Bet is non-refundable.</li>
<li>If not used, the Free Bet will expire 7 days after being credited (unless otherwise stated in the specific terms of a given offer). </li>
</ol>
For more information on our Sports Welcome Offer, you can read the <a rel="noopener noreferrer" href="https://sports.betway.com/en/sports/dyn/SportsWelcomeBonus" target="_blank">Terms and Conditions here</a>.

Unlocking and using your Free Bet

Play any of our 50+ Must Win Jackpot games, just make sure the game icon has the Must Win Jackpot logo on it. How does it work?Daily Jackpot: 
<ul>
<li>Starts at £500</li>
<li>Pays out by 11pm every day</li>
</ul>
Rapid Jackpot: 
<ul>
<li>Starts at £100 and pays out before it reaches £250.</li>
<li>You can win multiple times a day.</li>
</ul>
As you play, the Jackpot amounts increase until they’re won. To play now, click <a rel="noopener noreferrer" href="https://casino.betway.com/lobby/en/#/play/1321/" target="_blank">here</a>. Where can I see what the current Jackpots amounts are sitting on?Open any of the slot games with the Must Win Jackpot logo on it. You’ll see the current Jackpot amounts on the left pane of your screen. <img style="width: 248px; height: 438px;" src="/media/3463/must_win_jp_1.png?width=248&amp;height=438" alt="" data-udi="umb://media/486058a69ea44bb1bddd5a565b527f16" /> How do I know I’ve won the Jackpot?Either the Daily Jackpot or Rapid Jackpot will light up with the words “YOU WON!” depending on which Jackpot you’ve won.

Must Win Jackpots

We’ve put together some of the most common issues experienced when making a deposit.  If you’re having any problems, check that you’ve done the following:  
<ol>
<li>Check that your deposit method is registered with the correct information:
<ul>
<li>Account number</li>
<li>Card expiry date</li>
<li>CVV number</li>
<li>Account holder</li>
</ul>
</li>
<li>Make sure you have sufficient funds in the account you’re depositing from. </li>
<li>Wait ten to fifteen minutes between deposits. </li>
<li>Use irregular amounts.  For example: £23.20 instead of £23.00 </li>
<li>Check that your deposit does not exceed any Deposit Limits you’ve set. </li>
<li>Clear your Internet Browser history, cache and cookies, and refresh your browser. </li>
<li>Ensure that your pop-up blockers are deactivated, and that your Betway app is up to date.</li>
</ol>
If any of these steps don’t help, please provide us with the code or error message received when trying to deposit. 
<div style="text-align: center;"><a rel="noopener noreferrer" href="https://betway.com/en/sports/deposit" target="_blank">Deposit Here</a></div>

Deposits — troubleshooting

To ensure the safety and security of your Betway account, you can’t request a withdrawal to an account not registered in your own name. You can only request a withdrawal to your own bank account/web wallet.

Help and Support

Withdrawals